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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The receptionist tried to make me pay again for my reservation despite the fact that I’ve already paid online. and she held me up for an hour until she realized her mistake
Business response:
Dear Opeoluwa, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We have shared your feedback appropriately to ensure this is adequately addressed. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve.Sincerely,Hotel Management
Opened on of the drawers in the kitchen and it had bread crumbs and mouse droppings. I did not report it to the front desk, just wanted out ASAP.
Business response:
Dear Jay, thank you for your honest comments. We apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have procedures in place, so these situations do not occur. Regrettably, we failed during this process, and we are sorry. We can do better, and we hope you will allow us to prove that to you.Sincerely,Hotel Management
No ice machine and free breakfast was advertised. It was free coffee and a packaged muffin or fig bar. Wewent to get coffee at 8am, the coffee was empty and no one was around . We waited 10 minutes, gave up and left.
Business response:
Dear Jacalyn, Thank you for your feedback about our breakfast offerings; we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Also, we have shared your feedback with the breakfast team to ensure refilling of coffee and other supplies is appropriately done. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely,Hotel Management
Hallways dark, kitchenette not useful! Hotel needs upgrade…
Business response:
Dear Nadezhda, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
For what I paid this place should of offered me much better service, breakfast, and a clean room that did not smell like old fryer grease. The front desk people were nice when they were available at the front desk. My room was way over priced and I would like a partial refund!
Business response:
Dear Robin, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. Please don't hesitate to contact us at the hotel for any further queries. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.