Extended Stay America - Oakland - Alameda Airport

Business response:

Thank you for choosing our hotel. We are sorry we were unable to provide you the room that you reserved. Kindly reach out our front desk for any billing issue, as they are always happy to assist you. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

We are truly sorry for the cleanliness issue you experienced while you were here and regret the inconvenience it caused. We have shared your comments with our housekeeping team and we are taking action to resolve these concerns. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

James, we apologize for the cleanliness issues you had in your room. Also, we are sorry you were unhappy with our housekeeping policy and our location. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Malgorzata, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Dear Jacquis, Thank you for taking the time to share your comments and concerns regarding your recent stay at our hotel. Please allow us sometime to look into this matter further. Thank you. Sincerely, Hotel Management 

Business response:

George, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. It is disappointing to know you couldn’t experience a restful visit due to the maintenance issues. Your feedback has been discussed with the concerned team for review and action. We hope to have another chance of hosting you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write us back. We apologize for the reservation issue and regret the way the entire situation was handled. This is definitely not the kind of experience we would like our guests to leave with and your feedback will help us improve our service levels going ahead. Please consider a return visit to our hotel so that we can provide you with a better visit on a future date. Sincerely, Hotel Management 

Business response:

We truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management