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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fact that the property is a tad dirty, the shower unacceptable, terrible tv reception and the lack of amenities, it really is about as basic as it can get. Would I stay again? Only in a pinch.
Business response:
Will, for being our guest. We apologize that you experienced so many difficulties while you were here. e are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Worst experience in a hotel ever Call me
Business response:
Jason, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Had to call the police on staff for harrassment, putting my life in danger and breaching my privacy. Short story. I had to contact the front desk due to continuous stomping, things dropping on the floor and running back in forth from the room above me that had lasted for hours 6pm till 12am plus. The front attendant was very rude. He asked me to go up to tell the other guests to quiet down he stated at the time that he was basically was busy with the guest staying next to me dealing with the same problem. I then called back ... read more
Business response:
Dear T, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
We got a room with a shower that was handicap accessible. The shower head didn’t work at all, and it was duct taped. Luckily we were only there one night, we had to wait to get home to shower.
Business response:
Thank you for evaluating your experience at our hotel. We apologize for the maintenance issue you had in your room. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
"free" internet is not good for streaming movies. You have to pay $6/day if you want that. That might have been understandable in the old days, but with today's standard internet speeds in the many tens of MBPS, this is unacceptable.
Business response:
John, thank you for sharing the specifics of your stay with us. We offer our apologies for falling short of your expectations. Please know our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.