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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The outside the building was clean and well kept, I was very happy when I enter the lobby area was also clean and neat. I Arrived about noon and was formed that there be a $25 up charge because I was there before 3 o’clock then I was told that they couldn’t get the up charge to work, so it was my lucky day and should give them a good review. Next was the free Wi-Fi that was advertised, turns out you could send or receive a email at the bandwidth but nothing more an that it would be an additional six dollars a day extra, just... read more
Business response:
Richard, we are sorry for the issues you had and that you found our bed uncomfortable. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This hotel is next to the Oakland Raiders HQ. So that means 1. many of the team live there during the season and 2. Don't expect the management to hold your reservation even when given instructions as to arrival time. Arrived after midnight at Oakland International and arrived at the hotel at 12:30 to find out I have no room. Drove till 3 am in the morning to find a room. So don't choose pay at the hotel option. Then again, think twice about staying anywhere in Oakland.
Business response:
Randal, we are terribly sorry about the issue you experienced with your reservation and that our team missed communicating the same to you. Your comments have been discussed with our associates, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Not what I expected. Our room was not cleaned upon arrival. There was a fake nail found on the floor. Sticky tables.
Business response:
Thank you for evaluating your stay at our hotel. We apologize for the items overlooked in the preparation of your room. Your feedback helps us identify shortcomings in order to improve service overall. We hope you will consider a return visit whenever your travels bring you this way. Sincerely, Hotel Management
The best thing about this place was the low price. I got what I paid for. I asked for drinking glasses and eating utensils, I had to go to the front desk to get them. The residents were, well lets just say I won't stay here again.
Business response:
We are disheartened to see that you were unhappy with our hotel policy and sincerely apologize for not living up to your expectations. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
well listening o airplanes all night wasn't great . Full kitchen , no dishes , cups, plates, pans, first night there they didn't have extra blankets , then they said they only clean rooms once a week and if we wanted it cleaned we would have to pay then turned in five towels to get clean ones and they only had three . very poor managment , very poor hotel will never stay again
Business response:
We were disheartened to read your review. Please accept our apologies for the difficulties you encountered and for the inconvenience you had during your stay. We would like to inform you that since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights to ensure their privacy is not hindered. Also, all the kitchenware are kept at the front desk to ensure the cleanliness of the utensils, which are delivered by our team to the guests upon request. We’re sorry if our hotel pol... read more
Business response:
Thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Filthy Stay Our room was extremely dirty and looked like it hadn't been cleaned. The room had a strong odor and I had to open all windows to try to air it out. I took pictures to make sure we weren't charged for anything that was already filthy (stains on carpet, stove top with food, dirty toilet). I called the front desk and spoke to Tika who was lovely but didn't have another room to offer me and she apologized. I would never stay at this Extended Stay again. Dirty stoves and toilets are unacceptable especially for paying ... read more
Business response:
Alicia, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.