This profile has been claimed by the business owner or representative.
Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
April, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Room have bad odor, dirty, window left open probably to get rid of odor but if his bugs coming in. There’s mosquitoes and flies in the room. Run out tissue and bed sheet wasn’t clean.
Business response:
Chan, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better... read more
The room smelled like smoke and I wasn’t accomidated with another room. I didn’t stay and I didn’t get a refund either.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced in your room. We work hard to provide a clean environment and we are sorry for not meeting your expectations. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Asked for blankets at the front and after the employee told me that they had some washing she would take them to my room; that never happened. check in took forever because it was already check in time (3:00) and only one employee helping in front desk.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The dirtiest, nastiest Hotel. Stay Away. Dirty. Non smoking room stunk badly of smoke.
Business response:
Paul, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Ripped Off We paid for 2 nights on-line but were only allowed to stay 1 night. We were told the room was o0nly paid for 1 night even though the receipt said 2
Business response:
We are so sorry for the difficulties you had with your reservation. We are looking into the issue to see what went wrong and how can we avoid such incidents. Meanwhile, please feel free to reach out to us so we can assist you further. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Terrible My reservation was cancelled at 530pm and didn’t get a call or message until 7pm as I was pulling onto the property
Business response:
We are so sorry for the inconvenience you experienced with your reservation. We understand your frustration and apologize for this incident. We are looking into the matter to see what went wrong and how could we have handled such situation better. We encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, Hotel Management
STAY AWAY!!!! TERRIBLE experience!!!! I went to check into the hotel after a long drive and was told that this hotel would not accept the price I previously paid for the hotel. An hour later, after Expedia's negotiation, I was able to get to my room. The nonsmoking room I booked smelled like smoke, the windows were all open, and there were TRASH BAGS tied up to cover the smoke alarm! The room was not bad otherwise, but the hallway had a strong urine smell and a trail of sunflower seeds. Additionally, I needed to print a pape... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Liability- Extended Stay The employee Jay at the Oakland-alameda Extended Stay called the police because I asked for his employee ID number and asked to speak to his manager. Instead of giving me proper identification he had the law enforcement harass me to the point where I was scared for my woman Jessica's and my life!!! Both Extended Stay and the law enforcement(I don't know what entity; ie: county sheriff, city police or extended law enforcement) threatened me to open the door and were trying to strip me of my 4th amendm... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.