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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no air in our room kept getting lied to the 1st night then the 2nd night it was replaced
Business response:
Thank you for staying your stay with us. We are sorry for the inconvenience you experienced in your room, but we are glad that we were able to make it up to you. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always have. Sincerely, Hotel Management
Disgusting The bedding in my room was absolutely disgusting. There were blood, makeup, and what seems to be urine (yellow) stains on the top and fitted sheets. There are also two cigarette burns on the comforter/coverlet and what looks like a FOOTPRINT in the middle of the bed on the fitted sheet. I called down to the front desk to request someone to change the bedding. The front desk clerk said there was no one; I would have to come down to get the sheet and change them myself if I wanted it done. Wow. I did so, put the new... read more
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Never again The sofa bed was stained, the hallways never cleaned, they tooks towels out of the room and didn’t leave clean ones. I have stayed at extended hotels before this was the worse. And no dishes or cups in the room. Went to ask for cups, and was told they ran out. Never again.
Business response:
Linda, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving th... read more
Bad Experiance I truly wasn't impressed. The room was smoked in. They never offered to change my room. There was crumbs and dirt on the couch and chair. I am traveling to Oakland two to three times a year. Wont use them again
Business response:
Timothy, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Worst place. When I checked in the front desk the lady was really friendly and nice. We book a room for 3 people, which included a kings size bed and sofa. When we got to the hotel their was no sheets for the sofa. When ask for the bed covers, sheets and pillows, they mention they were out of pillows! A hotel out of pillows. Next room was having a party and where supper loud. The nightmare began after checkout when I was charged extra $200d. When I call the hotel and spoke to management they he said that the only reason I wo... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Nothing to add. Stay was fair. Nothing evcwptional about it. Just mediocre. I won’t be back.
Business response:
Thank you for staying with us. We appreciate your feedback and apologize for the inconvenience you encountered, as well as for any frustration this caused you. We hope you will give us another opportunity to serve you better on your next visit to our area. Sincerely, Hotel Management
Worst place ever Ok so I stayed 3 days,I didn’t get roomservice they told me they only had house keeping that I had to pay extra,I don’t think they washed their blankets I been itching badly I will never stay there again, their tv also sucks.I got one shampoo and one soap for what I payed it was not worth it,when I asked to speak to a manager they told me there wasn’t any available
Business response:
Veronica, we apologize for the cleanliness issues you encountered in your room. We have taken a note of your feedback and have discussed it with our housekeeping team to make sure they do a deep cleaning so that no future guest experiences the same. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a positive one. Sincerely, Hotel Management
One of the worst experience
Business response:
Sara, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Drug deals going on...stay away. Breakfast = granola bars and oatmeal. Coffee and tea. That't it.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.