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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I was charged 25.00 to check in an hour and a half early. The room was missing towels and bedding for the let out couch and no dishes etc in the kitchen. If I was to select items at check in the clerk did not advise. Staff was indifferent,ILL-mannered, and unfriendly. I had to leave at 3am for a flight but called the hotel at 7am to checkout; the phone ranged several minutes and I had to call back. Upon calling a second time I explained I wanted to checkout and had difficulty reaching the front desk, the agent’s... read more
Business response:
We're truly sorry that you experienced such inattentive service from our associates. Our goal is to exceed our guests’ expectations, so we apologize for falling short of yours. Your feedback is very helpful to help us learn about the areas that need attention. We wish that we could have resolved this while you were here, so please to do not hesitate to contact us with any concerns in the future. We would love the opportunity to make it up to you and hope you will consider a return visit to allow us to do just that. Sincere... read more
Hotel was a little weird in the fact that there was a lot of people coming in and out to didn’t seem to have a key but it look like they were up to something. The front desk was Not available to ask so it was a little uncomfortable seeing all these individuals walking in and out. I would Not recommend to individuals with children for this fact that this individual seem like he was up to something it was very uncomfortable.
Business response:
Thanks for being our guest. Our top priority is the safety and security of our guests and employees, so we are sorry to know that you felt unsafe here. Our team is well trained to handle any situation and maintains a good environment. We also work very closely with the local Police Department to keep all of our guests secure. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management
Hotel thieves The hotel made cleaned my room and stole my panties, my medication for my terminal illness and my food. The hotel made no attempt to settle my claim, the hotel confused me for another resident of color and smoky did not Care how they impacted my life. I will never ever stay there again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured that we are investigating your concerns, and we will take the appropriate actions to make sure they are properly addressed. Hotel Management
Unsafe I did not feel comfortable there . When I first got there in the parking lot I seen some people hangout like if they were stealing about hour later I went to my car and I seen the same guys walking around I’m parking lot around cars , so I went to my room packed and left it was so ugly to drive with the heavy rain so I pulled over slept in my car . So I basically spent my last dollars on a hotel and did not use it
Business response:
Manuel, thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The reason why I got this hotel was it looked like it Has a home environment with the kitchen. When I got to my room, there was no cups, no plates , no pots and pan to cook in. I was very disappointed. The location was out in the boonies. Very dark, it was scary for me.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to welcome you back soon. Sincerely, Thank you for your staying with us and for providing your feedback. We apologize our hotel a... read more
No key no remote On arrival my key card did not work and they couldn’t fix it so I had to be escorted to my room every time I wanted to get in and I told him I would be coming back late that evening with someone be there and they said yes upon my return there is no one there at 12:30 at night and A family and I stayed out front in the cold for 20 minutes until someone finally walked by and let us A family and I stood out front for 20 minutes until someone finally walked by and let us in. The remote to my TV was broken and th... read more
Business response:
Brian, please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. This is not the level of service and facilities we generally provide, and it certainly does not meet our standards. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Very sad that it ruined her last day on vacation. When we checked in to the lady was nice and when we requested to have extra pillows she said that they did not have any because they were sold out. When we got to the room and we pulled out the sofa bed the mattress what's nothing but coils. My son and my husband were unable to sleep the whole night and woke up with back aches. When we went down to try to get some coffee they were completely out and when we attempted to check out their system was down. When we came down the e... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
No shuttle, no glasses. This hotel, even though listed as a "airport hotel", does not have shuttle service to the Oakland airport. There is absolutely nothing in the kitchenette. A sign on the counter says you may contact the front desk, and they will put together and deliver a "package" to you. Very inconvenient for a one night stay. I think there should always be at least water glasses in the room at all times.
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Not Great Emilio at front desk was great, but some of the other staff members were not. Elevator was not operating. Had to change rooms; cold air blowing from unit in Dec. Breakfast was no more than nutrition bars. Coffee and tea available, but not good. Hotel appearance and furnishings were uninviting; extremely outdated. Will probably not stay at an Extended Stay again.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.