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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1 Was so inconvenient I had to keep asking for things up at the front desk that should have been already in our rooms and the keys never worked for then gym and vending machine always had to go to the front desk and have them open it
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Bill, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
In the middle of nowhere Wir kamen um ca. 22:00 an. Es handelte sich um eine Geschäftsreise. Das Hotel sah von außen ganz nett aus. Es gab im Umkreis von ein paar Meilen nichts zu trinken (nicht mal Wasser). Meine Sekretärin hat die erste Nacht unter ihren Namen (mich als Reisenden) und kurzfristig eine Verlängerungsnacht auf meinen Namen gebucht. Beide Nächte waren bereits bezahlt. Nach einer halben Stunde hat die Dame an der Rezeption begriffen, dass ich zwei Nächte in diesem Hotel bleiben will und diese schon bezahlt sind... read more
Business response:
We appreciate the evaluation of your stay and apologize for the issue that inconvenienced you while our guest. You can be assured these are isolated incidents and do not reflect our usual service or hospitality. We hope you will give us an opportunity to improve your opinion of us on a future visit. Sincerely, Hotel Management
Terrible section 8 housing - no maid service Pretty horrible section 8 housing. No housekeeping and nobody is ever at the front desk.
Business response:
Nathan, thank you for being our guest. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying ... read more
promise a fully accessible room and after payment was given a room that was not fully accesible
Business response:
Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur again. Hotel Management
No amenities We were staying one night. The breakfast should not be advertised. It was a joke. granola bars and instant oatmeal. Coffee was good. No ice machine. Had refrigerators but no ice cube tray. Too much money for off season.
Business response:
Karen, we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and it is available on request Your feedback is appreciated, and we will be sure our front desk communicates t... read more
Don't leave anything of value in your car. Our bikes got stolen from the parking lot. It's just sad that my family and I had to leave Santa Rosa because of the fire and have some random people steal from us
Business response:
The security and safety of our guests is of utmost importance, and it is extremely concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please be assured that we are doing everything in our capacity to investigate this matter and resolve it as soon as possible. If we may be of any further assistance to you please don't hesitate to get in touch with our general manager directly. Hotel Management
sofa bed nightmare Needed sheets, blanket, and pillows for the sofa bed, which we called twice for and did not receive them at all. Apparently they were getting washed. They knew our room number; horrible customer service.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
No running hot water I checked into room and tried to take a shower it was freezing cold and wouldn't turn hot. I called front desk several times no answer and when they responded the said maintenance wasn't available until next day. 30 minutes before my check out maintenance came to room tried to fix shower. Didn't work still cold water. Couldn't take shower past 2 days. Left for work dirty and unpleasant.
Business response:
Jan, thank you for staying with us. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We truly regret the inconvenience it caused. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.