Extended Stay America - Oklahoma City - NW Expy.

Business response:

Dear Zachary, we are sorry to learn about your experience. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. If you need further assistance, please feel free to reach out to our hotel directly. Sincerely,Hotel Management 

Business response:

Dear Miller, thank you for staying with us and sharing your review. We apologize for not providing a more pleasant suite during your stay. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the fu... read more

Business response:

Dear Michael, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management