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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here….. Room was not what I had reserved. Only one bed instead of the two I had reserved. The cleanliness of the hotel was far below average. The refrigerator was covered in some sort of grease and the bathroom was even more disgusting. The entire establishment reeked of marijuana, and the front desk staff clearly participated in the party because they were barely able to open up their eyes to check me in. Needless to say, my two young daughters and I immediately checked back out and found a safer and cleaner acc... read more
Business response:
Jessica, thank you for being our guest. We regret the unpleasant visit and that you had to leave us earlier than anticipated. We are also sorry we were not able to provide you with the suite of your choice. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We also apologize for the cleanliness issues you encountered in your suite and the inconvenience this caused. We will address this with our housekeeping team to ensure we are more consistent in our service de... read more
Got there and they did not have but one room; had reserved two rooms. One was not going to work. Went somewhere else for the night.
Business response:
Carolyn, thank you for your candid evaluation. We regret you could not stay with us and apologize for the inconvenience you experienced. We will review this appropriately to see what transpired and make sure we avoid this going forward. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Smells of cigarettes
Business response:
Joseph, our team appreciates your time and detailed feedback. We work hard to provide a clean and comfortable environment, and we are sorry that your experience was compromised. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. That said, we are glad you liked our oceanfront location. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Business response:
Tia, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The poor surrounding of area ground trash staff wasn't customer comfortably feel they act as if people that check in are Interrupting them and what they have going on it took a long time for the clerk to check me in and she's the general manager she was operating something with her phone and then finally came to attend to me and then the unit had the unit had several crayon scratch marks on scratch marks the betting is real thin and then we found bed bugs in the bedding they were weren't too I wanna say customer I'm apologie... read more
Business response:
Crystal, thank you for being our guest. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.