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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blood on the carpet, no comforter, no soap for hand washing, smelt like cigarettes and was extremely loud all evening. 10/10 do NOT recommend
Business response:
Sara, thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the issues you experienced with your room. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process, and for that we are sorry. We can do better and we hope you will allow us in the future to prove that to you. Sincerely, Hotel Management
Worst Extended Stay The mattress and the shower curtain had stains on them. Bathroom tub is dirty. They only do room service upon request. Every day we have to take our sheets and towels downstairs so that we can get a new one.
Business response:
Mohamed, thank you for your feedback. We are sorry you were not happy with our hotel policy and also for the cleanliness issues you experienced in your room. We never want to disappoint any of our guests, so we sincerely apologize for the inconvenience you had while here. Your feedback has been shared with our housekeeping team to make sure cleanliness is our top priority. Please consider us on your next visit as we would love to have you as our guest again. Sincerely, Hotel Management
Cheap room = No sleep Cheap room. Staying close to the hospital. Uncomfortable beds and lumpy pillows. Run down room that could use some TLC. Doors slam all night long. You can hear parking lot noise as well.
Business response:
Dixie, thank you for the candid review. We regret our beds were not to your comfort and the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. Thank you kindly for your constructive comments as they only help us improve. Please come back and see us again. Sincerely, Hotel Management
Not very statisfied no ice maker, no breakfast, coffee tasted like hot water - no flavor at all. Powdered creamer. No utensils, cups, plates, or pots in my room.
Business response:
Dana, thank you for your review. We regret your disappointment with our grab-and-go breakfast offerings. We will share your feedback with our food and beverage team to see where we can improve. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Rooms are never throughly clean
Business response:
Melvin, thank you for taking the time to write a review. We apologize for the cleanliness oversights you experienced in your room. Your feedback is valuable to us, and we will share it with our housekeeping team to ensure this is not repeated. We appreciate your business and hope to see you again. Sincerely, Hotel Management
The hotel was difficult to get into and directions to it were not clear. The nonsmoking area smelled entirely of smoke and the rooms were not very clean.
Business response:
Vianca, thank you for your review. We are sorry for the inconvenience you had while reaching us and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Very dirty room, no shower curtain, bathtub had a dark brown ring on the inside , sheets where dirty. The drive had brown spots on the front of it where Something was spilled on it.
Business response:
Christi, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to prov... read more
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.