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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There where no rooms available!
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
I booked online. I get there everything screamed on hell na. For people going in. So i go to check im and there booked. The lady at rhe front desk tells me call expedia. The hold time is more than 4 hours. I just want my money back
Business response:
Thank you for taking the time to share your feedback. We apologize for being unable to accommodate you and the inconvenience it caused. We regret the disappointment this caused. We hope to host you in the future and regain your trust. Sincerely, Hotel Management
UNSANITARY CONDITIONS We received an email 6hrs before check-in that Hotel.com had overbooked them and we did not have a room. We have email with reservation #. We explained were traveling from Texas already on road and this was unacceptable. So after check-in went to a room with brown dirty bathroom tub and toilet which was horrible. The mattress on beds were horrible and there was water leaking from ceiling. Carpet was dirty and furniture very DATED and broken parts. sO WE GOT A ROOM BUT WAS VERY VERY NASTY AND UNSANITARY
Business response:
Willie, thank you for your candid evaluation. We regret the concerns you had with your reservation initially and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We appreciate your patience and understanding and hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Where do I even begin.... Blood on the carpet floor, how’s that for a start? The place was very out-dated. Door lock broken. Only two pillows (barely usable). TV hardly worked. Some plug sockets not usable. Iron and ironing board was useless. Smell of dogs, hearing dogs bark, and seeing dogs around the hotel corridors. The worst part was having a room right next to the exit which was used all day and night. Room 241. The exit door was uncomfortably loud and would slam shut all day and all night.
Business response:
Thank you for taking the time to share your feedback. We are sorry for the noise disturbance you encountered and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Noisy air conditioner. Ants in room. Shower head had a stream of water that shot out onto the floor. No blanket on bed. Dirty. Smelly
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments regarding the concerns you had with the air conditioner with our maintenance team and ensure the problem is resolved. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.