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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the review, it looks like we didn't meet your expectations. In the future if you could tell us exactly how, we would be more than happy to remedy any issues found!
Terrible front desk service, very rude to the point of racism. Stuff was stolen from my room and I decided to leave a day early and was denied a refund for my 7th and final day. 0/5 stars and don't get me started on the drug activity ravaging throughout the entire place. It was complete hell.
Business response:
Thank you for the review, it looks like we didn't meet your expectations. I would like to apologize for the front desk clerk and you experience in dealing with them. I also apologize for the confusion with your 7th day, but that all depends on how the reservation was booked, what time you left and other factors that will take researching. Your anonymity makes it difficult to look into the issues, but know that the staff will be spoken to about the entire situation and ways to prevent this going forward.
Took money and did not provide rooms Booked 10+ rooms same day, hotels.com said they were confirmed, no need to call. Employees arrived to hotel and were told rooms were not available and should not have been allowed to be booked. Hotel then told hotels.com employees no-showed and kept full payment. Total scam, do not proceed.
Business response:
Amy, thank you for sharing your concerns. We regret the inconvenience you had and any frustrations caused. Thank you once again for your patience, and we hope to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for the review, it looks like we didn't meet your expectations. In the future if you could tell us exactly how, we would be more than happy to remedy any issues found!
Business response:
We apologize that you did not have a good stay. In the future please let us know so that we may remedy whatever issues occur in the moment.
Dog Poop hotel It was the worst place i ever tried to stay at!!! The bathroom's were dirty. Couldnt even take a shower. The whole hotel smelled like cat and dog urine and feces! The first room they put me in had dog feces under the bed!!! There is so much more that was wrong and nasty but i dont have much room left on here but i do have pictures for proof!
Business response:
Tara, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The room immediately had an odor upon entering, not sanitary, and also had insects.
Business response:
I apologize that you had a negative experience. I will share this with the staff and we will do our best to remedy this. In the future please share these concerns with the staff during your stay so that we can pinpoint this issue and its source, and so you do not have to suffer through these inconveniences unnecessarily! Thank you for your feedback.
I was traumatized,a unknown stranger fired several gun shots in the hallway right infront of my room ..I was in the elevator with the unknown stranger seconds before it happened !!I thank God I made it to my room before it happened !!!
Business response:
Kye, we are truly sorry to read about what transpired during your stay. We regret the incident you mentioned and assure you to look into this matter immediately. While we know that this visit did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.