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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I apologize that our hotel did not meet your expectations, in the future please allow us to address the issues and concerns in the moment to avoid unpleasant stays.
Expedia overbooked. Upon arrival there was no availability and no available rooms in the area. After calling Expedia and waiting on hold for quite some time a cancellation came through at the front desk and I was able to get a room. From now on I will call the hotel directly to verify availability before arrival. The hotel is a bit ran down not as nice as the pictures.
Business response:
Thank you for reviewing your experience with us. We regret the issues you had with your reservation due to the third party but are happy that we were able to accommodate you on account of a last-minute cancellation. We also appreciate your comments regarding the overall condition of our property and we will use it as we plan for future upgrades. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
et what you pay for The hotel smelled like weed, and the front desk was a mess. They were barely ever there and I had to wait for service. When I got there, two employees were just chatting at the front desk and staring at me. Finally one of them walked away and the other helped me. The hotel had a cart to move our things into the room. The cart had one working wheel, and three broken ones so it was close to impossible to move it alone. The front door did not have any kind of automatic system to help move the cart in to the ... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you sharing your feedback with us and we sincerely apologize for your disappointing stay. It is never our intention to lose focus on providing excellent hospitality. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management
I booked for two nights and stayed for about 3 hours before finding another place to stay. I booked two beds and they were sold out of those so we had to settle for a king. The first room they gave us didn't even have sheets. Had to go back and be given a different room. Which smelled like smoke. Never again at this property. terrible service.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. Also, we apologize we were unable to provide you with the suite of your choice. We hope to have another chance to deliver the excellent hospitality for which we are known. Sincerely, Hotel Management
My reservation was not honored because they overbooked. I was not notified.
Business response:
Thank you for taking the time to provide feedback. We are sorry our hotel was overbooked and unable to accommodate you. Also, we regret this was not communicated to you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Hell in a hotel. I asked employees what laundry discharging at first they didn’t know then another one came in and said tide I told them I’m allergic to tide I cannot sleep on the bed and I requested sheets and a comforter to be washed just by itself with no detergent they denied that gave me a big white garbage bag and told me just bring the sheets down here to us just take them off the bed and bring them to us but I still broke out from head to toe because of the pillow having tied on it and I told them I need a new one th... read more
Business response:
Christopher, thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations and regret the unpleasant stay you had. We have shared your comments with the appropriate team so we can improve our guest experience. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
We apologize that our facilities did not meet your expectations, please let us know where we failed so that we may address these areas. Thank you for your review!
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Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We apologize that our facilities did not meet your expectations, please let us know where we fell short. Thank you for your review!
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.