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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was dirty and someone left a bar of soap with hair all over it in the shower.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to ensure we are consistent with our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The bathroom wasn't clean and there was a bar of soap that had hair on it.
Business response:
It is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to be more diligent. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Business response:
We apologize that our facilities did not meet your expectations, please let us know where we fell short. Thank you for your review!
Not so good When I stay at a hotel I don't feel like I should have to least ask for shampoos and conditioners only thing the room had with the amenities is bar soap nothing else in the room no ice bucket machine in the in the hotel no blow dryer in the room but the worst that was made my rating so low is there was bed bugs in the sheet and I ended up sleeping in my car the last night I was there. When I went to the front desk to tell them the only thing she said is our manager will be in at 7:00 a.m. I would have figured tha... read more
Business response:
We are extremely sorry to read about the issues you encountered and we take comments like yours very seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. We hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
Buyer Beware! I will never stay at an Extended Stay motel. Ever. They canceled my booking after I arrived, said I wouldn’t be charged, did anyway and wouldn’t give a refund.
Business response:
Tracy, we regret the problems you faced with your reservation and that your billing-related concerns have not been addressed to your satisfaction. We will review the situation with the appropriate associates to see what went wrong. Your patience is appreciated as we investigate the details. Thank you for your feedback. Sincerely, Hotel Management
My room was dirty, not enough towels, room smelled like smoke, there were bugs in the bed.
Business response:
Thank you for your review. We are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will give us an opportun... read more
Disappointed with the overall experience! Room was very under PAR for what was agreed on! Having 2 kids 2 and almost 1, I understand that it takes a bit of planning to make an extended stay comfortable, but this absolutely was the furthest thing from comfortable
Business response:
Thank you for staying with us and for your candid review. We sincerely apologize for the maintenance issue you experienced and even more so that we did not resolve this to your total satisfaction. We strive to provide exceptional service to every guest; therefore, we are very disappointed this was not your experience. We will address this appropriately, and we hope you will give us another chance to provide you with the comfortable and restful stay you deserve. Sincerely, Hotel Management
There were cockroaches in my room.
Business response:
Thank you for being our guest. We are sorry for the insects you found in your suite. Your feedback has been discussed with the appropriate team members to address the problem you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.