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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My boyfriend and I stayed while visiting family in OKC for xmas. Right away at check-in there wasn't a physical person at the desk and I waited probably 5min before being greeted. Then we were told the wrong room number at check-in. Upon entering our room we noticed one of the pillows was in the middle of the bed without a pillowcase and the pillow had large yellow stains on it. The bathroom had dirt on the floor and the shower had several stray hairs on the shower wall and rust on the ceiling. One of our windows didn't shut... read more
Business response:
Stacey, please accept our sincere apologies for the unpleasant stay you had, and we regret the issues you experienced. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to be more diligent going forward ensuring this is not repeated. On a positive note, we are pleased you liked our pet-friendliness. We value your additional feedback and hope you and your boyfriend will give us an opportunity to restore your confidence in us on a future visit... read more
Room was dirty when we arrived. My wife had to clean and wipe everything down. Brown spots on the bathroom door, trash was still on the froor. Hallway stink, pillows were lumpy and hard.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will reconsider staying with us again the next time yo... read more
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The room was not clean at all. We actually had to buy a steam mop and reclean the room. Refrigerator did not work and was dirty. Hair left in bed. Not a pleasant stay
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping associates to make sure we are consistent with our service delivery. We have also alerted our maintenance team to address the problems with the refrigerator and make the necessary repairs. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Traveler Beware Horrible experience. Booked a room on hotels.com and went to check in. They had overbooked and told us we didn't have a room. It was a very busy night as it was an ice storm and people were without power. I get it. But to be CHARGED for a night due to a "no cancellation" policy when we didn't even have a room. Shouldn't we not have a reservation to cancel since we didn't have a room? The property wouldn't even reimburse us the money; we had to dispute it as fraud at our bank for goods/services not received. A... read more
Business response:
Christopher, we regret not being able to accommodate you and the disappointment this caused you. We can understand your sentiments and we will see what could have been done in your case to earn your satisfaction. Thank you for your feedback. Sincerely, Hotel Management
Bad rest 1st we were put in room 307, but it unfortunately reeked of cigarettes. It was like standing in the middle of a stinky ashtray. The front desk, didn’t argue,& moved us to another room. He did however act & sounded put out about the whole situation. No sorry, or anything! Room 220 wasn’t any better! It reeked of cat urine odor, like ammonia, mixed with paint. I don’t know what’s going on in tgese hotel rooms, but I won’t be returning.
Business response:
Julie, thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. Moreover, we also apologize for the less than satisfactory service you received from one of our associates. We will follow up on your concerns with the appropriate teams to improve our service levels. There are no excuses to be made, but we hope you will allow us a chance to improve your impression of us. Sincerely, Hotel Management
They did not even have a room. Your site said they had rooms I booked one and when I got there no rooms but the money was removed from my card so we were not able to get another room anywhere else. Was given a coupon and when we tried to book with it said wrong dates not able to use yet
Business response:
Donna, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We are reviewing this situation from our end to see what went wrong so we can avoid this in the future. Meanwhile, feel free to reach out to our front desk so we can assist you. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.