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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never called Show up to check in and i was told i was suppose to be called to tell me they can't accomendate my room. Never called me.
Business response:
James, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and will be reviewing this instance with the reservation team to see what went wrong. Meanwhile, feel free to reach out to our front desk if you want to discuss your concerns further. Thank you, and we hope to have another opportunity to host you in the future. Sincerely, Hotel Management
I booked this hotel and when i arrived to check in they were already booked full of rooms even though I had already made reservations. Didn’t end up staying at that hotel and still haven’t received my refund.
Business response:
Joseph, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We are reviewing this from our end, and when time allows, please reach out to our front desk for any further assistance. Thank you again for your comments, and we hope you will consider giving us another opportunity. Sincerely, Hotel Management
Business response:
Seth, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Michelle, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I have never put a deposit down when staying at an extended stay location, I was required to give them an additional bank card after I had booked the room using Expedia. There was no toilet paper in the room, the burners in the room didn't work (I chose Extended Stay for the mini kitchen. They were unable to provide any utensils. The bed had two small pillows, when I asked if I could get a few more pillows I was advised that I could not get anything extra which included towels or anything. The food in the vending machine was... read more
Business response:
Caleb, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I reserved a two queen size bed rooms but only thing was available when I got there was a 1 bed room.. I drove from Dallas TX with the level of confront that everything was in place. I was very disappointed when I got there.
Business response:
Roderic, thank you for choosing our hotel for your stay. Please accept our apologies for the frustrations you experienced due to not receiving the type of room you booked. It is never our intention to disappoint; therefore, we apologize for letting you down. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. It was our pleasure hosting you, and we hope you will give us an opportunity to restore your confidence in us on a f... read more
We have stayed there before but the services this time was terrible they cannot find my reservation we reserved four rooms once we got our rooms the TV's didn't work in any of the rooms until an hour before it was time for us to check out no shower curtains no soap one room had ants in it dirty towels one of the rooms were supposed to have double beds they had already given it away when we got there the hotel staff was stressed out it was people standing around complaining the whole time because everybody's rooms was wrong
Business response:
Elaine, thank you for choosing our hotel for your stay once again. It was disappointing to read about your experience this time. This is not the impression that we like our guests to leave with. We sincerely apologize for the rooms' overall condition and the frustrations this caused, which led to a disappointing stay. We are looking into the concerns to see what went wrong and take corrective measures to rectify it so that these incidents never occur in the future. We appreciate your patience and hope you will give us anothe... read more
GM need to change her horrible attitude. The hotel would not let us check in at all. Wallet was stolen only had a photocopy of my ID and they did not accept it. Can't get a replacement on such short notice , especially when DMVs are closed due to coronnavirus
Business response:
Thank you for posting a review of your stay with us. We apologize for the trouble you had at the time of check-in. Though we are confident this was an isolated incident, we are reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Do not stay here Couldn’t check in, no rooms were clean, no employees, dark lobby, one FD employee running around every were, pathetic
Business response:
Thank you for your review. We certainly apologize for the issues you encountered, which led to a disappointing experience. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconvenience caused. We have shared your feedback with the management team, so adjustments can be made immediately. Going forward, it will show how proud we are to welcome our guests, and we hope to welcome you back soon too. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.