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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very professional , However the bathtub did not work. The TV would cut off using the volume, but front desk handle quickly. My last straw was you could tell the tissue has been dropped in the toilet and they just let it in the bathroom to be used.
Business response:
Thank you for choosing to stay with us and for the feedback. Although you liked our associates, we apologize for the maintenance issues you had with your room. Having said that, we are glad our front desk team resolved the problems to your satisfaction. We are also sorry for any inconvenience you had while here. Thank you again, and we hope you will visit us the next time you are in our area. Sincerely, Hotel Management
There was tissue and urine in the toilet when i got to the room the refrigerator was dirty on the outside there was pubic hair in the shower the sink was dirty and they yave me a ised roll of tissue one roll because tue roll that was there was almost gone one roll at a time for 3 days
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We take these concerns seriously and place great emphasis on maintaining a clean and fresh environment for all of our guests. Your concerns have been relayed to our housekeeping associates to make sure steps are taken to prevent this from happening again. We hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The price was low and the bed was comfortable . It was not very clean. There was no soap or shampoo and not even a cup or drinking glass. No coffee was available. The furnishings were worn, The range did not work, but the micro wave was very good. I did not need the phone but it was dirty. I signed up for 7 days but only need 2 days. They refused a refund. All and all I think that I got what I paid for, for 2 days.
Business response:
Dear Guest, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. Since our suites are designed for guests staying multiple nights desiring home-like living, they often bring their bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to y... read more
Waited an hour to be able to get there room they stated they did not have the reservation. The lady on the front descate was rude and in happy with the check in. She ask to leave my cardo until showing reservation next thing I know they had already charge me. Not only that I walk out like for an hour they had already gone in my rooms remove bed cover missing small items because they thought we had turn in roll. I finish showering and they walking my room saying it was showing empty worse service ever manager in the morning r... read more
Business response:
Thank you for being our guest. Please accept our apologies regarding the difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Business response:
Randy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Don’t First the whole place, including lobby, hallway, and room reeked of cigarette smoke. There was no cup or ice bucket or anything in the room. Not even a sack for laundry. In the tub there was a hole covered by a piece of plastic that sunk in and felt unsafe and unstable. It was my first and last time at this hotel.
Business response:
Thank you for reviewing your stay. Please accept our apologies for not meeting your expectations. We are also sorry for the issues you encountered during your stay and regret the inconvenience it caused. We will share your concerns with the housekeeping and maintenance team to ensure a better experience going forward. Kindly note, the kitchenware is available at the front desk and is complimentary. We will remind our staff to communicate this more clearly going forward. We value your feedback and hope you will return so we c... read more
Todo estaba sucio, me dieron la habitación sucia y me dijeron que era eso o nada... el personal TERRIBLE Everything was dirty, the room wasnt even made and they told me it was that ir goodbye. The personal were horrible.
Business response:
Thank you for your review. We are sorry our hotel's accommodations and service did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Disappointing night. We were travelling late. We stopped at 1:00 in the morning after making reservation on hotels.com. staff out front smoking. Came in grumpy. they couldn't find our reservation. Said we could wait til 3 in the am. Finally given a room that smelled musty. Cigarettes buts on the corner and a bathtub that was scuffed up paint off of it all over. The tv image had lines through it. Overall we just slept in our clothes and left. Breakfast was just.coffee and granola bars.
Business response:
Mark, thank you for staying at our hotel. We are sorry for the issues you experienced at the time of check-in and regret the inconvenience it caused. We also apologize for the housekeeping and maintenance issue you encountered in your suite. We have shared your concerns with the appropriate team to ensure a better experience going forward. We value your feedback and hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.