This profile has been claimed by the business owner or representative.
Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything. Veronica was rude. There was no grab & go breakfast! No creamer for my terrible watered down coffee! No dishes or utensils in my kitchenette! No coffee pot!! Bathroom sink was clogged! Said it was as a non smoking facility & it clearly wasn’t!! Let’s see what else?! Too much crap. Don’t go there!!
Business response:
Thank you for choosing our hotel for your stay. We are sorry you did not find one of our staff members at her best. Our team genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We also apologize for the odor and cleanliness issues you encountered. We appreciate you bringing this to our attention, and we will share your comments with our housekeeping team for review and ac... read more
The facilities in the room are old and not in proper function, and the microwave wasn't in good condition. The breakfast could hardly be breakfast.
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. Also, your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We truly regret the inconvenience it c... read more
NO CABLE TV AND AN OVERDOSE When we first arrived the guy behind the desk was very rude and told us we didn’t have a reservation and that we needed to contact Hotels.com and ask them even though I was showing him my reservation right on my phone with the correct information after about 5 minutes of arguing about it he finally got my reservation pulled up and the whole reason me and my husband chose to stay at this hotel was because of the kitchenette and they didn’t even have any of the dishes they said they did and we had t... read more
Business response:
Dear Jessica, Thank you for staying with us and providing us with a review of your experience. We would like to apologize for the smoke issues you encountered and know that we take our hotel smoking policy very seriously. We are disappointed that you were not fully satisfied with the location of our hotel and hope that you will give us another chance to restore your faith in our services. Thank you again for taking the time to review your experience. Sincerely, Hotel Management
I booked the room through Expedia. Expedia showed that there were 4 rooms available. When I got to the hotel an hour later, there were no rooms available and neither the hotel or Expedia did anything to accommodate me for the night. I had to find someplace to stay. NOT HAPPY WITH EXPEDIA OR EXTENDED STAY. Will NEVER use EXPEDIA AGAIN.
Business response:
Ron, thank you for choosing our hotel. We are sorry for the reservation issue you faced due to the third party booking website and apologize that we were unable to accommodate you this time. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Includes kitchens but the hotel does not have it stocked nor does the front desk have any dishes . Also breakfast is grab and go.
Business response:
We apologize for the lack of kitchenware and regret the disappointment you had with our breakfast offerings. Your feedback is important, so it has been discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Awful. Left after being there for 10min to find elsewhere.
Business response:
First and foremost, we would like to offer you our apologies as our hotel did not meet your expectations and regret it compromised your stay. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I was really disappointed we only were in the room an hour and a half and the power went out. It stayed off for the remainder of the stay. No a/c, no phone, no tv, food in fridge was warm, didn’t get breakfast, bad experience! Was traveling w a child and it was rough to sleep in the heat
Business response:
We are very sorry your experience with us did not live up to your expectations because of the unexpected power outage. We regret the inconvenience you experienced due to an external situation that affected our hotel. We understand your frustrations and the discomfort this caused. Again, we apologize and hope you will come back for another stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.