This profile has been claimed by the business owner or representative.
Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The had broken a/c,broken shower head,wasn't clean good before renting it out...the vent in the bathroom was broken...it was a horrible room.
Business response:
Thank you for the feedback. We are sorry for the housekeeping and maintenance issues you encountered in both of your rooms and regret the inconvenience caused. Rest assured, your feedback has been shared with the appropriate team so that we can improve our service & facilities going ahead. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Terrible stay When checking in the women at the front desk was extremely rude to me and told me to sit down and pointed to a seat. Then once I was told to come back at 3 because I couldn't check in early to my reservation. Once I finally got my key to check into my room it's refrigerator didn't work nor did the AC unit. I asked to be moved to a new room after booking it for 6 days and they told me they couldn't do anything. I'm appalled.
Business response:
Catherine, thank you for leaving feedback regarding your stay. We apologize for the poor service you received at the registration desk and regret the maintenance issue you encountered. Your comments are very much appreciated, and we will take appropriate steps to ensure a better experience in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Room smelled like pee & cigarettes. Repeatedly complained about cigarette smoke & it didn’t get solved till the fire department came. Been coming here a while but this is the last time i will be staying. Quality has significantly decreased since my first visit
Business response:
Hannah, thank you for sharing your concerns. We regret and sincerely apologize for the discomfort caused due to the odor issue leading to an unsatisfactory stay. Your feedback for the smell is shared with the housekeeping team to do a deep cleaning of your room. Your patronage is appreciated, and we hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
ABSOLUTELY TERRIBLE! HORRIBLE!!! The hotel overbooked our reservation! Therefore we didn't even get to the stay at the hotel! We even had " a guaranteed reservation", which means absolutely nothing, and had the room reserved, paid in full for over 2 months. We booked with Hotels.com. Both the Extended Stay America or Hotels.com will take responsibility for the mess up. Are account was never reimbursed and the Extended Stay offered zero help in the matter. DO NOT book with this hotel. Their customer service, front desk, and m... read more
Business response:
Dear Sarah, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We would be happy to take a closer look at your reservation details. We would appreciate additional information so we may properly investigate and follow up with you. Your satisfaction is very important to us and we look forward to speaking with you. Sincerely, Hotel Management
Service is good. Free WiFi is less than 800kbps. Read that again. 800 kbps!!! Blanket has burn holes. Room is fine. Will have to get lucky for the kitchen goods.
Business response:
Fred, thank you for being our guest. Although you liked our courteous associates as well as your suite, we are sorry for the issue you had with our internet. Your feedback is shared with the service provider to ensure we deliver seamless internet connectivity to our guests going ahead. Also, we have asked our housekeeping team to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.