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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok to sleep and shower Had to switch rooms 3x in first night. Last room was clean, but no shower curtain. Woke up next morning to realize window was left open all night (we arrived around midnight, so never opened curtains). Getting dressed after shower and killed a roach on the door jamb to bathroom.
Business response:
Michelle, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We also regret not meeting all of your expectations. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
reserved 3 weeks ahead to find out when we get there overbooked. wife not happy, so you know what that means.
Business response:
Thank you for providing the feedback. We regret the difficulties you had on arrival. We understand your frustration, and we are taking the corrective steps with our reservation team to ensure we handle such situations more diligently. We sincerely hope you will provide us another opportunity to serve you better in the future. Sincerely, Hotel Management
Disgusting, Filthy, HAIR IN OUR BED The room looks nothing like the photos. The room had clearly not been cleaned well or maybe not at all. One of our beds had HAIR on the sheets so they had to come change our sheets at midnight. The door, mirrors, refrigerator door- all hadn’t even been wiped down for what appeared quite some time. By far the filthiest motel I’ve ever stayed in. Lesson learned. From now on I won’t stray from Holiday Inns or Hamptons or Hiltons.
Business response:
Jessica, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was terrible I hope I get my full refund like they said
The staff was very rude. From check in to getting towels.
Business response:
We are very sorry and cannot apologize enough for the rude behavior of our team. We never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Business response:
Zachary, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Front entrance was dirty with trash and dirt on the floor. The front desk attendant said she needed to get to our room first before we got in, sounded like they were not even ready for us. We go up the elevator, it is all scratched up and marked up with obscenities and random words. Walking down the hallway, we hear everyone talking and their TVs, and a dog barking, no privacy at all. Once the attendant comes out of the room, we walk in and the room is very dirty and old. There are Skittles on the floor, some chewed up, and ... read more
Business response:
Thank you for the review of our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.