This profile has been claimed by the business owner or representative.
Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The TV wasn't working and the lady at the desk said they wouldn't be back until Monday to fix it (this was on Friday). There was no phone in the room so anything you wanted you had to go down to the front desk. You couldn't get your bed changed unless you were there for 7 days (I would've been there 3 days). I have stayed at other Extended Stays and I have never had these type of things happen. But it won't stop me from staying in the future, just not at that location.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dogs running loose in the halls (and I’m a dog lover) smells like musty cigarette smoke, hair all over the bathroom and I didn’t feel like my sheets had been washed. Staff was rude. Woke up to a maintenance man yelling at me through the door about what time I planned on checking out and that I needed to wake up (night shift worker). I’m NOT a picky person and this was the worst hotel experience I’ve ever had.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced during your stay. We have discussed your feedback with the concerned teams in order to improve service and facilities moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I did not like the fact that i picked a non smoking room and it smelled like cigarettes the entire time i was there. Also, most of the lights did not work in the room, there was no phone, garbage behind the television and upon arrival i couldn't get into the building because i didn't have the key card so i had to wait until someone came to open up the door, it was about 10pm when i got there and i was with my child. I wasn't happy at all but i tried to make the best of it.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Stay was not good, there is a lots of noise to room..traffic sound is coming till the room..I was not able to sleep much happy
Business response:
Raghunath, thank you for being our guest at Extended Stay America. Although from the rating it seems you had a pleasant stay, we are sorry for the noise issue you encountered. We wish we would have known about the noise problem as we would have done our best to ensure you are comfortable. Thank you again for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
The GM is very negative, other staff seemed friendly
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. Our staff strives to offer excellent service and accommodations, and we hope you know this is not the level of customer service for which we are known. We hope you will see this as the isolated incident that it was, and allow us another the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Across from a Hilton but worlds away. Although the rooms look like in the pictures the walls are paper thin, nothing in the kitchen- not even a cup, we were left w 3 hand towels in the bathroom. The coffee was out. The smells of the various take out foods from all around were overwhelming.
Business response:
Thank you for taking the time to review your stay. We apologize for the noise and odor issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate step to make sure future guests do not encounter the same problems. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us a second chance t... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Busy I had a fine stay I filled out part of your scervey and stopped because I do not want to bother with it If you send me another one I will rate you as low as I can I am happy leave me alone
Business response:
Scott, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.