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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here They did not have my room - which I was relieved about b/c the place was not clean. Smelled, dirty. The front desk clerks did a good job of helping getto another place.
Business response:
Kathleen, thank you for your review. Although you were pleased with the service provided by our associates, we apologize for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Great location but there were no dishes and I really expected more from breakfast
Business response:
Thank you for posting a review of your stay. Although our location was ideal for you, we apologize for the inconvenience you had due to our hotel policy and that for not meeting your expectations with our grab-and-go breakfast. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders to assist them when determin... read more
The room was not cleaned. There was soda from the previous guest in the fridge, the trash had not been emptied, there was spilled soda on most of the surfaces in the room, (we had to clean that ourselves), and the toilet had not been cleaned. The bed was made (not sure if the sheets had been changed), but really not much else was clean.
Business response:
Tim, thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nosie complaint It was to much noise the poeple up above the room I was in was up partying all night had to call front desk and complain
Business response:
James, thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
We did not stay, and thankfully, they refunded the charges.
Business response:
Rachel, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Don’t do it! I booked this hotel because it was pet friendly. When I arrived with my dog, I was told that they didn’t have any pet rooms. The person kept telling me, “we have pet rooms and non pet rooms. All of our pet rooms are booked.” This was repeated to me at least four times. At which point I became more frustrated and asked what she was going to do to fix the issue, refund my money since I had prepaid for the room? She then said, “if you will hold on, I’m trying to think of a way to fix it.” If I had been told from th... read more
Business response:
Crystal, we sincerely apologize for the service and cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in you encountered. We are working with our pest control provider to ensure procedures are being followed to prevent future infestation. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we h... read more
Very uncomfortable and poorly kept. The beds were awful. Can hardly move today. Only have feather pillows too which im allergic to. They didn't care. No trash can in the room. No toilet paper. No shampoo. The towels didn't cover one arm they're so tiny. Guests were loud in the parking lot and hallway all night. It was really bad.
Business response:
Please accept our sincerest apologies for the issues you encountered during your stay with us and that you were unaware of our hotel policy. Our in-room amenities such as bath amenities and toiletries are always kept at the front desk and are complimentary. Also, we wish we would have known about the noise issue as we would have done our best to ensure you are comfortable. We hope to host you back in the future so that we can provide you with an even better experience. Sincerely, Hotel Management
The people that work here are completely rude from the front desk staff to the housekeeper. When I asked for the dish pack I was handed some dirty dishes. The mini kitchen had crusty food stuff on the counter and the stove.
Business response:
We sincerely apologize for the service issue you experienced during your stay. We provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.