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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I do not recommend this dirty unsafe place We did an 8-day stay and took our granddaughter for her first Disneyland trip and Newport Beach trip. (Would have switched hotels if there was something available for our stay)Walked in the place smelled bad floors were dirty staff not dressed or acting professional, hallways wreaked of cigarettes and masking odors, I had to clean our room. Nothing was as advertised on the hotels website or on hotels.com You do get a kitchen The kitchen comes with a full size refrigerator takes a lo... read more
Business response:
Dear Ginger, Thank you for your detailed feedback. We deeply apologize for the numerous issues you encountered during your stay. Your experience does not reflect our standards, and we are addressing each concern urgently. We appreciate your input as it helps us improve. We hope to have the opportunity to provide you with a significantly better stay in the future.Sincerely,Hotel Management
What i like was the front receptionists respectful and kind. However the room I stayed in was dirty the floor was sticky. And the bathroom sink was filled with what seemed to be tiny hairs. Like maybe from someone shaving. The bathroom sink was not clowns and neither were the floors cleaned efficiently.
Business response:
Dear Carlea, Thank you for your feedback. We apologize for the cleanliness issues you experienced during your stay. This does not meet our standards, and we are addressing this with our housekeeping team to ensure thorough cleaning procedures are followed. We appreciate your kind comments about our receptionists and will strive to improve our overall service. Your satisfaction is important to us. We hope to welcome you back soon.Sincerely,Hotel Management
Don’t stay here Good price. But you pay for what you get. Took was dirty. Bathroom tub was disgusting. The paint was peeling. No hot water. The stove was dirty with food leftover.
Business response:
Dear Sharon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room was dirty. Very loud people and noisy.
Business response:
Dear Melissa, We appreciate you taking the time to share your experience. We're sorry for the experience you shared in your feedback. We are disappointed to learn about the noise and cleanliness concerns you encountered. We take pride in providing our guests with a clean, fresh, and peaceful environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure we are well-poised to serve you in the future. We hope you will give us another chance to welcome you ... read more
Property was poorly maintained and very dirty. Dropped fruit in elevator left thee overnight. Drawer on room dresser broken and hanging off. Table next to dresser had broken leg. Kitchen in room was worn and tired. Carpet in hallways very dirty, as were all floors I encountered.
Business response:
Dear David, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you encountered during your recent stay. Rest assured, we are taking immediate steps to address the issues highlighted. Your concerns regarding maintenance and cleanliness have been noted, and we are committed to ensuring a higher standard going forward. We appreciate your valuable input, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.