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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would never stay here again. Had terrible check-in as arrived after 12 am, which meant we had to wait in the lobby for an hour to be checked in. Also, bed was terrible and furniture broken. For the price we paid, not worth it. To be fair, if you were looking for a place with fridge and stove, might be worth it, but if just looking for sleeping accommodations, really run down and uncomfortable.
Business response:
Dear Alexandra, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smooth experience for all our guests. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Mala experiencia. No fue buena la experiencia Las áreas dentro del hotel estaban sucias. Ofrecen desayuno y solo era café y 1 snack. En los 3 días de estadía nunca limpiaron la habitación y nunca nos cambiaron las toallas. Las condiciones de las habitaciones no eran las mejores. No vuelvo!!
Business response:
Dear Omar, Thank you for being our guest and for your valuable feedback. We appreciate you taking the time to share your experience with us. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We hope you will give us another chance to provide you with the hospitality you deserve. Th... read more
Do not stay here! With the large fridge in the room making so much noise, there was little chance of getting any sleep.
Business response:
Dear Brian, Thank you for being our guest and for your valuable feedback. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely regret not meeting these expectations during your recent stay. Please accept our apologies for the noise from the fridge. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope to have another opportunity to provide you with the seamless, enjoyable stay yo... read more
First room we received had backed up plumbing. Breakfast was honestly nonexistent.
Business response:
Dear Kiernan, Thank you for being our guest and for your valuable feedback. We appreciate you taking the time to share your experience with us. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the ho... read more
Id never stay here again Front desk lady was helpful and nice. Other than that , the place is a pile of dirt on top of more dirt . The room - None of the tops of dressers were wiped down ( could see last person's drink stains ) . Somehow we could tell the floor was just mopped but looked like they didnt sweep first since chunks of dirt just was pushed to the side .Sheets looked clean. The shower head in the bathroom was leaking water when we came in and couldnt fix. There was no hot water on 1 day . The noise somehow got wor... read more
Business response:
Dear Julian, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
FALLING APART - STRONG SMELL !! Strong BAD SMELL allover hotel. Despite of the efforts of a hardworking and KIND STAFF, hotel needs proper maintenance (Clean the air conditioning!!!). The property is literally falling apart!! It makes me unhappy to give a bad review, but the owner needs to invest quick or demolish it. The building is crooked, isn’t dangerous?
Business response:
Dear Roberto, Thank you for the review and for sharing your experience. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.