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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel stay in my life Started off with my friends family being told at check in, that you may want to take a look at the room before settling in. After their room with two beds was bad, my friend asked about mine and said that I have a different type of room so it should be good. I wasn't there yet so when I arrived and gave it a quick look, I thought I could make due with it for a couple of days. But I should have also left and got another place with my friends. First and only ride in the elevator was with the better ... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Management
Hotel was overbooked. Front desk went ro clean a room in order to accomodate. The room wasnt done properly. There was hair in the toilet and the fridge. We had to put the pillow cases on the pillows ourselves.
Business response:
Dear Arasely, We apologize for any inconvenience caused by the overbooking and the less-than-ideal state of your room. We understand that this is not the experience you expected, and we sincerely regret any discomfort it may have caused. We are committed to providing a high-quality experience for all our guests, and we take your feedback very seriously. In order to prevent such issues from happening again, we will be conducting a thorough review of our room cleaning protocols. We appreciate your understanding and patience. P... read more
Rooms not clean, and breakfast is just coffee After the check-in, I was disappointed to find that I was given a dirty room. There was trash on the floor, the restroom was dirty, and the beds were undone. I had to go down and ask for another room, which was not exactly what I was looking forward to after a 16-hour flight. Although the second room was cleaned, it was not thoroughly clean. It seems like the maid was lazy as there was gross dust, socks, and lipsticks from other guests under the beds. I am not sure when the last ... read more
Business response:
Dear Gabriel, Thank you for your feedback. We apologize for the issues you experienced with the cleanliness of your room, the breakfast, and the luggage carts. This does not meet our standards, and we are taking immediate steps to address these concerns with our team. We understand the importance of a comfortable stay, especially after a long flight, and regret that we fell short in this instance. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management
Lobby/ Room was very run down. Weird smell in our room. I asked the receptionist for a 2nd key when we came back from dinner and she just asked me for my room # and never verified who I was. I didn’t think about it until later. Very small pool and no shade.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the condition of the lobby and room, as well as for the unpleasant smell and security concerns with the key issuance. Your comments about the pool and its lack of shade are also noted. We are addressing these issues with our team to enhance our facilities and services. We appreciate your input and hope to provide a more enjoyable experience on your next visit. Sincerely,Hotel Management
The room is dirty
Business response:
Dear Raquel, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered in your room. This is not the standard we strive for, and we are addressing these concerns with our housekeeping team to ensure a thorough improvement. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to offer you a cleaner and more comfortable stay in the future. Sincerely,Hotel Management
Not Recommended The hotel is under renovations and it DEFINATELY needs it. Broken furniture, torn up walls, flat pillows, dirty floors. You name it, the hotel was not a desirable stay. The kitchen had zero pots and pans, no utensils. They do not offer cleaning during the stay and you have to change your own trash. There is a hotel room to dump the trash bags into and it is beyond nasty! The breakfast buffet is a complete joke. Crappy prewrapped blueberry muffins, oatmeal packets, cold coffee and hot chocolate. Nothing else! ... read more
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We are currently undergoing renovations to address many of the concerns you mentioned. Your comments about the cleanliness and amenities have been noted, and we will work on improving these aspects. We appreciate your positive note about the water pressure and proximity to the RunDisney corrals. We hope you’ll give us another chance in the future. Sincerely,Hotel Management
Rooms were dirty. Fridge didn’t work. Night attendant said all our 3 rooms would be canceled if we don’t arrive by 11:40pm although website says midnight. Not willing to be flexible or accommodate
Business response:
Dear Daniel, Thank you for your feedback. We’re sorry to hear about the cleanliness issues and the inconvenience with the fridge. We also apologize for the confusion regarding the check-in time and any lack of flexibility you experienced. This is not reflective of the service we aim to provide, and we will address these concerns with our team to ensure better experiences in your future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.