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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is very dated! The staff were never available. The breakfast in the lobby were just moffins and bars and they were very old and gave me stomach issues.
Business response:
Dear Shan, We are deeply sorry to hear about your experience at the hotel. We understand your concerns about the dated appearance and the availability of our staff. Additionally, we apologize for the inconvenience caused by the breakfast offerings. Your feedback is essential, and we will address these issues promptly to enhance our guest experience. We appreciate your understanding and hope to have the opportunity to improve your perception in the future. Thank you for bringing this to our attention.Sincerely,Hotel Managemen... read more
Not that great. Dirty run down and kinda horrible
Business response:
Dear Thuy Van, We are deeply sorry to hear about your disappointing experience. Maintaining cleanliness and ensuring a comfortable stay are our top priorities, and it is disheartening to learn that we fell short of your expectations. Please accept our sincere apologies for the inconvenience caused. Your feedback is invaluable, and we will address these concerns with our team to ensure immediate improvements are made. We understand your frustration and hope you will consider giving us another chance to provide you with a much... read more
I would give this hotel a one star rating but I understand that you get what you pay for. Overall the room was not very clean. There was hair randomly found everywhere, a clogged tub drain that had things floating out of the drain, the knobs for the stove were purely display and did not work (but in fact detached), the fridge was beyond rusty, and the room had an odd odor most likely coming from the AC. The only redeemable quality of the room was that the sheets and pillow cases were relatively clean. If you’re looking for a... read more
Business response:
Dear Hugh, We sincerely apologize for the disappointment you experienced during your stay. Your feedback is valuable, and we are actively addressing the issues raised to improve the overall cleanliness and functionality of our rooms. We understand your concerns and appreciate your understanding. We are committed to providing a more satisfying experience for our guests, and your input helps guide our improvements. Should you reconsider staying with us in the future, we aim to exceed your expectations.Sincerely,Hotel Managemen... read more
No cookware available, no room service during the 4 day stay Only 2 towels available for a suite.Refrigerator was not working properly. Paid and booked for a 2 queens suite and got 2 full beds instead. Asked for a ice bucket got a trash bag.
Business response:
Dear Daniel, We sincerely apologize for the multiple issues you encountered during your recent stay. Your feedback regarding the lack of cookware, limited room service, insufficient towels, refrigerator functionality, and room type discrepancy is concerning. We understand the importance of these amenities for a comfortable stay and regret falling short of your expectations. We will address these concerns with our team to ensure immediate improvements are made to our services and communication processes. Your satisfaction is ... read more
Our room ac/heater wasn't working. Water heater wasn't working and shower was clogged. Informed the manager and said they could try to give us extra free night or refund since they're fully booked and can't switch us to another room but never heard back.
Business response:
Dear Anna Kristine, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
I would think twice We checked into the hotel at midnight the guy at the front desk. He was really nice and helpful. We get up to our room and the floor was sticky like you can see my shoe prints in the floor from the stickiness on one side of the bed there was a dead bug but the beds were made there was fresh towels, but that bathroom sink wasn’t wiped down. There was hair on the sinks, some type of yellow sticky stuff on the side of the Fossett, the Fossett wasn’t wiped down. There was toothpaste residue all over it. There... read more
Business response:
Dear Guest, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations. Considering our helpful staff, please give us another chance to exceed your expectations.Sincerely,Hotel M... read more
If I could get this property and -3, I would. The woman who checked us in was struggling with life. I don’t want to fault anyone for having a tough time, but she loudly complained while talking on the phone to her boss about every possible thing she could. When we got up to the room, it was filthy. There were hairs on the counter in the bathroom and in the shower. There were dead mosquitoes. The place was a total $h!thole. The towels were yellow instead of white and they were fraying. I would not recommend.
Business response:
Dear Heather, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Please return; we hope to serve you again with a better experience! Sincerely,Hote... read more
DISGUSTING Started out with women wearing nothing with lights and cameras in the lobby and outside.. Looked like a porn shoot. No hot water. Nothing was clean, floors dirty. Sink had a ball of hair. Absolutely disgusting. This place should not be open and you Hotels,com should not share this property with others that have any standards. I would like my money back. Left this hotel, we didn't and couldn't stay there with respect to ourselves. Want my money back. Stayed across the street at the JW Marriot. Lost my money I guess... read more
Business response:
Dear Robert, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give... read more
The room was stinky. We did not have hot water for our showers, the refrigerator did not work and our food spoiled. Worst hotel I’ve ever stayed at.
Business response:
Dear Christina, We deeply regret the challenges you encountered during your recent stay, and we sincerely apologize for the inconvenience caused by the service and hot water issue. Your feedback is invaluable as it highlights areas for improvement. Rest assured, we will address these concerns internally to enhance our service standards. Your feedback is invaluable, and we appreciate your patience. If your travels bring you back to the area, we hope for an opportunity to provide you with a more positive experience.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.