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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's no keeping house, rooms are dirty.
Business response:
Dear Xochitl, Thank you for your feedback. We’re truly sorry to hear about the cleanliness issues you experienced. This is not up to our usual standards, and we will address your concerns with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention and hope to provide a cleaner, more comfortable experience should you decide to stay with us again. Sincerely,Hotel Management
The smell was horrible. And there are bugs in the room.
Business response:
Dear Daniel, Thank you for your feedback. We apologize for the unpleasant smell and the issue with bugs in your room. This is not the standard we strive for, and we are taking immediate steps to address these concerns with our cleaning and maintenance teams. Your comfort and satisfaction are important to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Dirtiest hotel ever visited. Stinking room, dirty floor, they said fully equipped kitchen but didn’t provide anything, hotel staff said utensils / cooking pans are not available, gave option to checkout when complained.
Business response:
Dear Sachin, Thank you for your feedback. We apologize for the cleanliness issues and the inconvenience you experienced with our kitchen amenities. This does not meet our usual standards, and we are addressing these concerns with our housekeeping and management teams immediately. Your comments are invaluable as we strive to improve our services. We hope you will consider giving us another chance to provide you with a better experience in the future. Sincerely,Hotel Management
WORST EVER AC unit worked but no cold air. Called front desk twice and still no one came up to fix it. When we got there they only had us down for one room when we reserved 2 rooms on Hotels.com website. Front desk employee Taylor kept telling us that we did our reservations wrong. Since we needed two rooms we were suppose to make two separate reservations. Don't know who dropped the ball because on my confirmation letter from Hotels.com it shows my reservations as reserving two rooms. So we ended getting one room with a dec... read more
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the inconvenience with the AC and the reservation misunderstanding. Our team strives to provide excellent service, and we regret that we fell short of your expectations. Your feedback is important to us, and we will address these issues to improve our processes and guest satisfaction. Please accept our sincerest apologies for the frustration caused. We hope you will reconsider and give us another chance to provide you with a more positive stay in the future.... read more
Location wasn’t bad. Cheap Lyft rides to Disney. As a whole hotel feels unkempt. The day of check-in the lobby had an awful smell. The kitchen in the room looked so run down there was no way I was using it. The floor was sticky. When I wiped it with a Clorox wipe it immediately turned dark grey from the filth on the floor. The trash room was piled high of disgusting trash, not just in the designated bins. I wouldn’t recommend this hotel or stay here again.
Business response:
Dear Vanessa, Thank you for sharing your experience. We apologize for the cleanliness issues and maintenance concerns you encountered during your stay. This does not meet our standards, and we are addressing these issues promptly. Your feedback is invaluable, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Has had a good history until this stay... The shower did not work. Only cold water. The fridge was dirty. The chair in the room was filthy. Told the front desk they switched rooms. New room was better but the shower was still cold. And there was a pregnant roach in the bathroom!!! I've stayed here several times and my stay has never been like this. The roach was the end all. I loved staying there all the other times. It's a great location for disneyland. It won't let me add a photo. =(
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues with your shower, fridge cleanliness, and room condition. The comfort of our guests is our top priority, and we regret that your recent stay did not meet our usual standards. Your feedback is invaluable, and we will address these concerns promptly with our maintenance and housekeeping teams. We value your loyalty and hope to regain your trust by providing an excellent experience on your next visit.Sincerely,Hotel Management
Si fueran más limpio son muy sucios
Business response:
Dear Cristina, Thank you for your feedback. We apologize for falling short of your expectations regarding cleanliness. Maintaining a clean environment is a top priority, and we are reviewing our procedures to address any shortcomings. Your comments are valuable to us, and we appreciate the opportunity to improve. We hope to regain your trust on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.