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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Internet doesn't work and it smells like sewer gas
Business response:
Dear Jacob, We apologize for the inconvenience caused by the internet issues and unpleasant odor during your stay. Ensuring a comfortable and functional environment for our guests is our priority. We're actively addressing these issues with our maintenance team to resolve them promptly. Your feedback is valuable, and we appreciate your patience as we work to improve. If there's anything else we can assist you with during your stay, please don't hesitate to reach out to our front desk. Thank you for choosing us, and we hope t... read more
Property currently undergoing renovation. Original room A/C didn’t work and bathtub was leaking. Switched to another room, beds uncomfortable.
Business response:
Dear Raul, We apologize for the inconvenience you experienced during your stay, especially with the issues in your original room and the discomfort in the second one. Please know that your feedback regarding the A/C, bathtub, and beds is crucial as we strive to improve our facilities. We understand the importance of a comfortable and enjoyable stay and regret falling short of your expectations. Your comments will be addressed with our team, and we hope to have the opportunity to provide you with a better experience once our ... read more
Overall, the location to disneyland is what sold it. Good enough for the limited time in room. Dont leave any money or valueables in the room when gone though as they will go missing. The manager wont contact you or try to resolve anything and you rely on police to investigate.
Business response:
Dear Victoria, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Ripped furniture, dirty floors, window screens torn. Homeless people sleeping in stair well. Worst hotel I’ve ever stayed at
Business response:
Dear Guest, We sincerely apologize for the subpar experience you encountered during your stay. Your feedback is deeply concerning, and we regret the inconvenience you faced. Please be assured that we take your comments seriously and will address these issues promptly to improve our services. We appreciate your patience and understanding. We value your insights and regret any dissatisfaction. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.