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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You know that saying you get what you pay for! No but this location smells really bad and is run down. Makes you feel unsafe.
Business response:
Dear Andrea, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give... read more
Nasty; has turned me away from staying at Extended Stays forever.
Business response:
Dear Julieta, Thank you for sharing your remarks about your visit to our hotel. It is always our priority to meet and exceed guest's expectations. However, we apologize for the inconvenience you experienced. Our team is already at work to ensure we are doing our best to correct the missed areas. Also, we would appreciate it if you could reach out to our front desk team, who are available 24 / 7 to help you. Please return so we can provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management
The hotel was not only in bad condition, but it was not cleaned well and often. I usually never complain, but this time I had to switch rooms twice. The only good thing about my stay was the staff. They were very understanding and helpful.
Business response:
Dear Guest, We appreciate your valuable feedback and sincerely apologize for any inconvenience you experienced. Your comments regarding the condition and cleanliness of the rooms have been duly noted, and we will work to address these concerns. We're pleased to hear that our staff made a positive impression with their understanding and helpfulness. We strive to provide a comfortable environment for all our guests, and your input helps us improve. Thank you for your understanding, and we hope to have the opportunity to better... read more
The room was poorly furnished, neighbors were inconsiderate and loud at all hours. Upon check in had to wait for almost 15 minutes for someone to come to the front desk to even check us in.
Business response:
Dear Renee, Thank you for staying at our hotel. We pride ourselves on delivering a memorable hotel experience; therefore, we regret not meeting these expectations during your recent stay. Our team is genuinely sorry for the extended wait you experienced during check-in and that the actions of other guests affected your time with us. Also, we regret falling short of your expectations with your room. Please rest assured that we will take appropriate measures to address the problems and prevent future occurrences, as we always ... read more
The person that checked me in had an attitude and was rushing me. I decided to check my room before I went to go get something to eat. I opened the door and it smelled like cigarettes. I booked a non smoking room. Then I went to check the restroom and it looked very dirty like the cleaning person was in a rush. I also notice a few earwigs (pincher bugs) near the sink. The room was located in the back of the property which was very sketchy. I went to the office and asked if I could change rooms cause it felt sketchy there and... read more
Business response:
Dear Angela, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to a new room. We have addressed this with our concerned team and are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
1 Million Minus Stars - DO NOT STAY HERE! It has been over one month and neither Extended Stay America nor Hotels.com have the common courtesy to respond to my 5000 issues. How this hotel is even open is beyond me. There has to be an agency in Anaheim I can discuss my issues.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
We went to the front desk twice upon checking in. Once was for the key not working for the room they assigned, then when they gave us the new key and sent us to a different room, that room was already occupied. Third time is a charm, however as we were walking to our room, we passed by a door that had a note from the Sheriff telling them to vacate the property. The lobby was clean but after stepping into the elevator and down the hallways, it looked like a completely different hotel. The floors were dirty and it looked unkep... read more
Business response:
Dear Adam, We deeply apologize for the series of issues you encountered during your check-in process and the condition of the property. Your experience falls far below our standards, and we regret any inconvenience and discomfort caused. We take your feedback seriously and will address these concerns with our team to ensure improvements. Cleanliness and guest satisfaction are our top priorities, and we are committed to providing a pleasant stay for all our guests. We understand your decision not to return, but we hope you'll... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.