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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room had some unidentified brown stain/particles o the ceiling. The fire alarm above the bed was dangling by wires, some wires were not connected to anything. Everysingle towel had hairs in them. Slept on the pillows first night without realizing there was staining on the other side of it seen on night two. They hot water is luke warm and takes 10 mintues to warm up. Floors were sticky from pine sol, i could feel it and smell it. The top hinge lock was hanging on the door by two loose screws. The toilet barely flushes, ta... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We sincerely apologize for the numerous issues you encountered, including stains, dangling fire alarms, dirty towels, and maintenance problems. This is not the level of service we aim to provide, and we are addressing these concerns with our team to make necessary improvements. We appreciate you highlighting the positive aspects of your stay and hope to have the opportunity to offer you a much better experience in the future. Sincerely,Hotel Management
Horrible service! My bed had blood/ body fluid on the sheets and the front desk told me to wait till the morning to complain, didn’t even offer new sheets. Neighbors doing drugs, random people walking up to the doors if i could I’d give it 0 stars
Business response:
Dear Sabrina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
No hot water in the shower…tub in poor condition with paint flaking
Business response:
Dear steve, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we regret not meeting your expectations. We hope you will consider staying with us again. We would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
The hotel was very dirty and smells like smoke and the air conditioning was broken, many people living out of cars in parking lot and hotel hallways dirty…..i will never go back or use the hotel again…photos are not even close to what property really looks like…pool is very dirty and disgusting and no one is cleaning the property
Business response:
Dear Christopher, Thank you for bringing these concerns to our attention. We’re truly sorry to hear about the issues with cleanliness, the odor, and the condition of the pool and air conditioning. This is not the standard we strive for, and we will take immediate action to address these problems. We appreciate your feedback and will use it to improve our services. We hope you will reconsider staying with us in the future and give us a chance to provide a better experience.Sincerely,Hotel Management
in my budget , but the condition of the room was not so good: very dirty , very old , dirty sheets , weird smell
Business response:
Dear Pato, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the cleanliness and upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to ho... read more
They don’t do a good job cleaning specially around the hallway. The carpet, furniture and room are dated. When you call the front desk, they don’t answer.
Business response:
Dear Rex, Thank you for your feedback. We're sorry to hear about the issues you encountered with cleanliness and our response times. Your comments regarding the hallways, carpet, and furniture are noted, and we are committed to addressing these concerns. We are also reviewing our procedures to ensure better communication at the front desk. We appreciate your input as it helps us improve and we look forward to welcoming you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.