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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is disgusting. Everything is filthy, our floors were sticky, if you walk around barefoot in your room your feet turn black. The room smelled like mildew and dog urine. No maid service, if you need towels you have to go get them. TV broken, sink stopped up, no shampoo or conditioner. I would not stay here again.
Business response:
Dear Ryan, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon. Sincerely,Hotel Management
The property advertises breakfast included and it is not as advertised, all they offered was coffee and a muffin. Also the rooms were dusty and smelled like dog or cat urine. The room felt humid and dingy. The carpet looked dirty and the television was not working at all. In addition, the service was unfriendly and
Business response:
Dear Oswaldo, Thank you for choosing our hotel on your recent visit to the area. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Door did not remain locked after closing it. Old, no renovations, dirty carpet, smell throughout the building. Breakfast is ridiculous- a granola bar/muffin and oatmeal. Not a piece of fruit around. Needed to get cups and towels from the main lobby- would not stay there again.
Business response:
Dear Billie-Jo, Thank you for taking the time to share your experience. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Ensuring a secure and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations. Your comments about the room condition and breakfast offerings are noted, and we will use this feedback to make necessary improvements. Your input is invaluable to us, and we hope you will consider giving us another chance ... read more
Horrible, horrible hotel This hotel is absolutely awful and I would never stay here or at this chain again. We were immediately turned off when we stood at the check-in desk and were ignored for over 5 minutes, despite being in direct sight of the front desk staff and pressing the service bell. It got worse as we traveled through the hallway which was dirty, stinky, and in need of some serious TLC. The elevator floor was covered in filth. We made it to our room where we found a spot of what we can only assume is blood on the... read more
Business response:
Dear Garrett, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We sincerely regret the service and cleanliness issues you had. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion t... read more
This place was really dirty. The shower was un kept. Water was running constant.
Business response:
Dear Alyssa Angeline, Thank you for sharing your valuable feedback. We're sorry to hear about the cleanliness concerns you encountered during your stay. Your feedback is important, and we apologize for any inconvenience. We'll share your comments with our team to ensure improvements are made. If your travels bring you back to the area, we would appreciate the opportunity to provide you with a more satisfactory experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
There was feces on the toilet handle, how did they miss this completely disgusting
Business response:
Dear Sarah, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours s... read more
This property needs some major TLC. For the price we paid I cannot believe the condition of the facilities. It’s very old, musty, holds in the walls, stains on the bedding, broken light fixtures etc
Business response:
Dear Peter, Thank you for taking the time to leave your valuable feedback for us. Our commitment to exceptional hospitality is unwavering; therefore, we're sorry to have not met your expectations. Our standards are high, not only in service but also in maintaining our hotel's overall look and feel. Your honest comments will be shared with our associates, and we will use them for improvements. We hope you will give us another opportunity to provide you with the great visit you deserve.Sincerely,Hotel Management
Told us to sleep in our car! I showed up to this location with a reservation and they told me they did not have one and even though I showed a confirmation email and reservation email the man at the front desk told me he couldn't help us and that we should sleep in our car. When I asked if he would find us another hotel in the area and cover the costs he said no to both. It was midnight when this was happening and we were forced to drive back to LA.
Business response:
Dear Guest, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. We completely understand your frustration and the inconvenience this caused you. Please allow us to evaluate the situation to see what went wrong, and we will take appropriate action where necessary, ensuring that such occurrences do not happen again. We hope to make things right whenever your travels bring you back to th... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.