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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property looks nothing like the photos. Rooms are dirty, pillows had stains, the bathroom was falling apart, disgusting property.
Business response:
Dear Mark, Thank you for your recent stay at our hotel. We apologize for the disappointing experience you had during your stay. Maintaining cleanliness and upkeep is a top priority for us, and we're sorry to hear that we fell short of your expectations. Your feedback is invaluable, and we will address the issues you mentioned to ensure improvements are made. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely,Hotel Man... read more
Surprisingly Shoddy for the Money Upon arrival, the check-in staff seemed confused about what rooms they had available. The room had flooring that was separating from the sub-floor resulting bubbles in the floor. The hair dryer mounting was dangling from the wall. The iron did not work. Then promised to replace the iron but never did. The room was dirty and had whiskers on the bathroom sink. When the cleanliness was complained about, the response was, "We're short housekeeping staff." The so-called breakfast is an individual... read more
Business response:
Dear David, Thank you for your feedback regarding your stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you wi... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.