Extended Stay America - Orange County - Anaheim Convention Center

Alejandra 

on Expedia

2 years ago

Arrived with reservations & was told there was no available rooms. Left me and and my family without a stay! 

Joyce 

on Expedia

2 years ago

When we arrived at 430, so after checkin, we were given a room. When my son and I entered the room it still had not been cleaned. Dirty linens on the floor, nothing done. We were then ‘upgraded’ to a room with two beds (my son sleeps with my so I got the larger one bedroom for a reason), the beds were way to small in the new room but there were not any other clean or available rooms. When we got to our new room, the bathroom smelled of urine, the bathroom and kitchen areas clearly had not been cleaned well. I had to got the ... read more

Chantel 

on Expedia

2 years ago

Checkin was with a friendly customer service rep. Lobby and all facilities are run down. Cabinets are peeling, lighting is poor. Location is good and staff was good, but this place needs an overhaul. Strongly considered looking for a different place, but it was only for one night. 

Ngoc Quynh 

on Expedia

2 years ago

We liked that we were close to Disneyland which is why we booked here. When we got to our room, the room smelled bad. The countertops were all cracked and didn’t feel safe. When I went to get a towel the whole towel rack fell off the wall. No toiletries were provided. No cleaning or offer to provide clean towels unless you bring the dirty ones down to the front desk. There was a small kitchenette but no pots pans plates or utensils were provided so the kitchenette was useless. We had asked for a set to use but never received... read more

elizabeth rivera 

on Expedia

2 years ago

Para mi fue una experiencia decepcionante, no hay personal de limpieza, el trato es muy regular, nadie te hace la limpieza en el cuarto, me vendieron una estadía con desayuno y no hay ni café , muy mal, no me volvería a quedar nunca, y algunos del personal groseros y como si creyeran que te están regalando las cosas , muy mal 👎 

Joe 

on Expedia

2 years ago

Joe A. Hotel was old, windows didn't work, and breakfast was coffee and granola bar. 

Anonymous 

on Expedia

2 years ago

Horrible Check In I regret to say that I will never stay here again. I called and asked if I could check in early. I understood thst there is an early check in fee. I was told it was $12. When I arrived they changed the price to $23. After I checked in and paid the $23 I was told I could’ve waited an hour and it would’ve been free. The check in process was horrible. I was also referred to as “big fella”, which is offensive and not okay. The room was old and dated. I booked a room with two queens and confirmed with the front ... read more