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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mediocre at best Overall, the room was clean enough. For the price, I wasn't expecting greatness. Towels and bedding were worn, and seemed older. We booked the room for the pool and the kitchenette. When we asked, we were told they don't maintain the pool, so it was closed. Also, there was no coffee maker in the room, as stated in the description. We could request one, but when we asked for cups and utensils they didn't have any available. The 'breakfast' was just some prepackaged muffins and coffee. We stayed for 3 nights a... read more
Business response:
Dear Malena, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Manager would not acknowledge my presence when needing help, she sat there in the office with headphones on. My room was dirty upon entering, pieces of dried dog food all over. Bathroom had a puddles of water from shower dripping nonstop due to being broken. Requested extra towels and never received them. Halls were very filthy, walls in the room had tagging gang mark signs. This facility needs a massive makeover, and management should be changed to have individuals who care about customer service. I wish I can have a refund... read more
Business response:
Dear Luis, Thank you for sharing your feedback following your recent stay at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider staying with us again so we can demonstrate the hospitality we are known ... read more
Horrible front desk attendant Lady at the front desk, the larger set woman was the most mean, unfair and vengeful and spiteful woman we have ever come across for no reason she did not extend our stay. She rudely treated me with bad service at the front desk when I was nothing but generous and nice and kind and calm and patient, she was the worst person I’ve ever interacted with when it came to business or human contact
Business response:
Dear Mehran, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. Please know we take our guest's feedback seriously and will ensure our service levels increase so our team can provide the care and hospitality you deserve. We hope we get another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management
Dirty lobby dirty pillows case
Business response:
Dear brenda, Thank you for staying with us and for taking the time to leave your comments. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the fu... read more
Not for me! Beds not to comfortable, bathroom sink was clogged and the motel had a old smell…wasn’t real clean…and the tub, you had to be extra careful not to slip when showing…breakfast is coffee and muffin or breakfast bar…would not recommend or plan a stay there again…
Business response:
Dear Laura, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Did not look like the photos at all and was dirty, the floor was dusty, the sheets did not seem washed and there was a weird smell as well.
Business response:
Dear Ashley, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.