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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Surprisingly Shoddy for the Money Upon arrival, the check-in staff seemed confused about what rooms they had available. The room had flooring that was separating from the sub-floor resulting bubbles in the floor. The hair dryer mounting was dangling from the wall. The iron did not work. Then promised to replace the iron but never did. The room was dirty and had whiskers on the bathroom sink. When the cleanliness was complained about, the response was, "We're short housekeeping staff." The so-called breakfast is an individual... read more
Business response:
Dear David, Thank you for your feedback regarding your stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you wi... read more
STAY AWAY. STAY AWAY. STAY AWAY. Worst hotel experience ever. After walking back from Disneyland on very cold night our room heater wasn’t working. Call front desk, rings endlessly. Call again a little later; still no answer. Go down to lobby for extra blankets and pillows. We were not drunk or inebriated. Politely tell front desk woman we were a bit frustrated at no answer or callback. Boom. She explodes that she was busy. We told her our heater wasn’t working, and if they couldn’t fix we just want 3 pillows and a blanket. ... read more
Business response:
Dear ANDREW, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Bath was peeling, floor was sticky, food was left in microwave, rarely was there anyone up front to help. Their breakfast had no granola bars like they said they had & they didn't come to front whem bell was rang. Tables & counter tops were dirty. We left something & now they refuse to take my call. Skip this place & go elsewhere
Business response:
Dear Lison, We sincerely apologize for the subpar experience you encountered during your stay. It is disheartening to hear about the condition of the bathroom, cleanliness issues, and lack of responsiveness from our staff. We are deeply sorry for the inconvenience and frustration caused. Your feedback is invaluable, and we are actively addressing these concerns to improve our services. Regarding the missed call, we apologize for the inconvenience and will ensure proper communication in the future. We understand your disappoi... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.