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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not see property due to reservation being cancelled. It was frustrating as I was not told about the cancellation before arriving at the hotel.
Business response:
Dear Cheyenne,We sincerely apologize for the inconvenience you experienced regarding the cancellation of your reservation. We understand how frustrating this situation must have been, especially after arriving at the hotel. Please rest assured that this is not reflective of our usual standard of service. We will review our communication processes to ensure that future guests are properly informed. We hope you'll consider giving us another opportunity to provide you with a seamless experience in the future. Thank you for your... read more
Review It was quiet the room lacked cleanliness water it the bathroom was hot cold water was not working. There was a no smoking but the hallway where our room was located smell of cigarette smoke. We had a nice stay but the hotel could of been better
Business response:
Thank you, Jessica, for your feedback and positive rating! We are glad you enjoyed the quiet atmosphere. We apologize for the issues with the water temperature and the smell of smoke in the hallway. Your comments are important, and we’re addressing these concerns to improve the guest experience. We hope to welcome you back to Extended Stay America for a more enjoyable stay.Sincerely,Hotel Management
Beware!!! Hotel employee demanded cash from us for parking or he wouldn’t check us in. Parking was supposed to be free and he wanted $25 per day in cash only. We gave him what little cash we had since he would not give us our rooms. It was confirmed to us the next day that this was a scam. The rooms are large and close to Disneyland. The area is not very nice but we just wanted a place to sleep. I would not book here again!
Business response:
Dear Deborah, Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. We understand how frustrating it must have been to deal with the parking situation, and we deeply regret the actions of the employee involved. This is not in line with our standards, and we are taking immediate steps to address it. We appreciate your feedback and hope to have the chance to offer you a much better experience in the future.Sincerely,Hotel Management
The only issue I have is that they refused to honor the state law of service animals and they charged me 70 dollars for my sons service animal. Their reason “we just did renovations, we are charging all Animals.” untrue I spoke to another guest and they were not charged. Will be reporting them.
Business response:
Dear Laura, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Room looked like it hadnt been cleaned. Dirty toilet marks. Hair on sink and in shower. Floor unswept. Had to ask for key to be recalibrated 4 times
Business response:
Dear Summer, Thank you for staying with us and for taking the time to leave your comments. Providing a clean and comfortable hotel is always our motto. We want to apologize for any housekeeping oversights in your room. We will check with our team to ensure we are reviewing the rooms and following the cleanliness measures as per our standards. Further, we regret the discomfort caused by the room key. Your remarks are shared with our maintenance team, and we instructed them to check the keys and locks of the entire hotel as a ... read more
Awful. Room is dirty and smoky even its non smoking room. Carpet , beds all dirty as hell.
Business response:
Dear Satheesh, Thank you for bringing these issues to our attention. We are truly sorry to hear about the cleanliness and odor concerns you experienced in your room. This is not the standard we strive for, and we understand how disappointing this must have been for you. Please rest assured that your feedback will be shared with our housekeeping team so that these issues can be addressed immediately. We are committed to providing a clean and comfortable environment for all our guests. We appreciate your understanding and hope... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.