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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was very basic, but also grim and a bit scary. There were holes in the walls, bedding and the chair. There was hair in the shower. A giant cockroach strolled across the lobby
Business response:
Dear Merridith, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. We regret the cleanliness and update issues you encountered and assure you that they will be addressed adequately. Your feedback is instrumental in helping us enhance our services and considering our location, we hope you'll give us another opp... read more
It was terrible and I would never stay there again.
Business response:
Dear Latisa, Thank you for reviewing the recent visit. Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you with such problems while with us; never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again at the location.Sincerely,Hotel Manage... read more
I did not like that I did not get room service in the four days that I was there nor clean towels
Business response:
Dear Leslie, Thank you for the kind comments regarding our time with us. However, we are disappointed to know that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay, but we regret if this did not happen in your case; allow us to check with the team and ensure this is not repeated. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Disgusting rooms.
Business response:
Dear Abigail, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Won’t come back! When we arrive there was no hot water we had to leave and come back to the room we had hot water. Management was friendly but did pay a lot for what I got. Floor vinyl panels were coming bofe and bubbling. The bathroom sink and tub were stained and looked dirty. The kitchen cabinets were cleaned but stained . Refrigerator appeared clean but smelled bad . The cabinet hinges were rusted and rust powder in the cabinets . The bedding up here clean, but was staying. The walls had different mismatched paint colors... read more
Business response:
Dear MANUEL, We regret that we couldn't give you a better impression of our hotel, and we apologize for not meeting your expectations regarding the condition of our property. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance team for review and action. While we know that this stay did... read more
Definitely not impressed overall give it 2 stars.. Dirty bloody tissues lobby elevator area there’s no complementary about their breakfast coffee oatmeal or small little muffin. Refrigerator didn’t work
Business response:
Dear Jenn, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry for any oversight in our common areas. We also apologize for the issue with the refrigerator in your suite, and we regret any inconvenience this must have caused. Moreover, we apologize for not meeting your expectations regarding our complimentary grab-and-go breakfast offerings. Please be assu... read more
The floor in my room was filthy...it was as if it hadn't been swept or mopped for months. I was afraid to ask housekeeping to come in and fix it because I had 4 lap tops in the room and there wasn't a safe. I didn't feel safe letting anyone in the room. It just didn't feel clean at all. I will NEVER stay there again unfortunately.
Business response:
Dear Rebekah, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with your room, and we will address this immediately. We always aim to provide our guests with a clean and comfortable suite; therefore, we apologize for not meeting your expectations. Your concern regarding the security of your belongings is reasonable, and we appreciate you bringing this to our attention. Please know that we take these matters seriously and will be addressing them with our housekeepi... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.