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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I could get this property and -3, I would. The woman who checked us in was struggling with life. I don’t want to fault anyone for having a tough time, but she loudly complained while talking on the phone to her boss about every possible thing she could. When we got up to the room, it was filthy. There were hairs on the counter in the bathroom and in the shower. There were dead mosquitoes. The place was a total $h!thole. The towels were yellow instead of white and they were fraying. I would not recommend.
Business response:
Dear Heather, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Please return; we hope to serve you again with a better experience! Sincerely,Hote... read more
DISGUSTING Started out with women wearing nothing with lights and cameras in the lobby and outside.. Looked like a porn shoot. No hot water. Nothing was clean, floors dirty. Sink had a ball of hair. Absolutely disgusting. This place should not be open and you Hotels,com should not share this property with others that have any standards. I would like my money back. Left this hotel, we didn't and couldn't stay there with respect to ourselves. Want my money back. Stayed across the street at the JW Marriot. Lost my money I guess... read more
Business response:
Dear Robert, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give... read more
The room was stinky. We did not have hot water for our showers, the refrigerator did not work and our food spoiled. Worst hotel I’ve ever stayed at.
Business response:
Dear Christina, We deeply regret the challenges you encountered during your recent stay, and we sincerely apologize for the inconvenience caused by the service and hot water issue. Your feedback is invaluable as it highlights areas for improvement. Rest assured, we will address these concerns internally to enhance our service standards. Your feedback is invaluable, and we appreciate your patience. If your travels bring you back to the area, we hope for an opportunity to provide you with a more positive experience.Sincerely,H... read more
You know that saying you get what you pay for! No but this location smells really bad and is run down. Makes you feel unsafe.
Business response:
Dear Andrea, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give... read more
Nasty; has turned me away from staying at Extended Stays forever.
Business response:
Dear Julieta, Thank you for sharing your remarks about your visit to our hotel. It is always our priority to meet and exceed guest's expectations. However, we apologize for the inconvenience you experienced. Our team is already at work to ensure we are doing our best to correct the missed areas. Also, we would appreciate it if you could reach out to our front desk team, who are available 24 / 7 to help you. Please return so we can provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management
The hotel was not only in bad condition, but it was not cleaned well and often. I usually never complain, but this time I had to switch rooms twice. The only good thing about my stay was the staff. They were very understanding and helpful.
Business response:
Dear Guest, We appreciate your valuable feedback and sincerely apologize for any inconvenience you experienced. Your comments regarding the condition and cleanliness of the rooms have been duly noted, and we will work to address these concerns. We're pleased to hear that our staff made a positive impression with their understanding and helpfulness. We strive to provide a comfortable environment for all our guests, and your input helps us improve. Thank you for your understanding, and we hope to have the opportunity to better... read more
The room was poorly furnished, neighbors were inconsiderate and loud at all hours. Upon check in had to wait for almost 15 minutes for someone to come to the front desk to even check us in.
Business response:
Dear Renee, Thank you for staying at our hotel. We pride ourselves on delivering a memorable hotel experience; therefore, we regret not meeting these expectations during your recent stay. Our team is genuinely sorry for the extended wait you experienced during check-in and that the actions of other guests affected your time with us. Also, we regret falling short of your expectations with your room. Please rest assured that we will take appropriate measures to address the problems and prevent future occurrences, as we always ... read more
The person that checked me in had an attitude and was rushing me. I decided to check my room before I went to go get something to eat. I opened the door and it smelled like cigarettes. I booked a non smoking room. Then I went to check the restroom and it looked very dirty like the cleaning person was in a rush. I also notice a few earwigs (pincher bugs) near the sink. The room was located in the back of the property which was very sketchy. I went to the office and asked if I could change rooms cause it felt sketchy there and... read more
Business response:
Dear Angela, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to a new room. We have addressed this with our concerned team and are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.