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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was not clean at all, not a good place to stay with family
Business response:
Dear Alejandra, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you ... read more
I never been to a hotel like this before but it was not a good experience I wished I would of stayed elsewhere, the staff stated they will be back at 4pm my check in time was 3pm and staff should be there if check in time is after 3pm? restrooms in the lobby? why? we travel far and our first piss stop is our hotel and no bathrooms to use for me and my family so we had to wait. Not good at all! I couldnt wait to leave I only slept 2-3 hrs which was a waiste of my money and I wish I could ask for a refund because of the the ba... read more
Business response:
Dear Hilda, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
The girl that worked at the front looked like she was high my gf saw some white substance in the restroom by the lobby the property needs to do better on breakfast granola bars and muffins is not good have better breakfast like buffet style in the future i would never stay at this property again
Business response:
Dear Adam, Thank you for reviewing our hotel. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having a variety of food options that meet your expectations. We have also noted your feedback regarding our staff. Please know that we don't encourage any illegal activities in and around our premises. We are grateful to you for bringing these issues to our attention, and we assure you that your concerns have been shared with t... read more
Estuve 3 noches. Nunca hicieron la habitación. Ofrece desayuno ningun dia hubo nada. Ni agua para cafe o te . A las 7:30 que baje no habia absolutamente nada todo vacío y no ponen nada
Business response:
Dear Ma del Consuelo, Thank you for staying with us and sharing your experience. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. Since we are an extended stay property, we provide one full-service housekeeping every two weeks. Fresh towels and linens are available at the front desk as often as needed. We will share your feedback with our front desk staff to ensure we communicate our services and amenities during guest arrivals. We look forward to welcoming you back and... read more
The room was not what I expected it was
Business response:
Dear Guest, Thank you for your feedback. We apologize that the room did not meet your expectations. Ensuring guest satisfaction is our priority, and we regret any disappointment caused. Your feedback is valuable, and we will review the room descriptions and photos to ensure accuracy for future guests. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
This property looks nothing like the photos. Rooms are dirty, pillows had stains, the bathroom was falling apart, disgusting property.
Business response:
Dear Mark, Thank you for your recent stay at our hotel. We apologize for the disappointing experience you had during your stay. Maintaining cleanliness and upkeep is a top priority for us, and we're sorry to hear that we fell short of your expectations. Your feedback is invaluable, and we will address the issues you mentioned to ensure improvements are made. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.