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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast as advertised Advisement said breakfast was included. Breakfast was coffee and a small bag of muffin (didn't even taste good). Not even any juice or even fruit. They shouldnt mention anything about breakfast at all. Our room had the toilet paper holder broken and tv wasn't working. Our view was of the parking lot and we were next to house-keeping. They constantly kept slamming their doors all night and day.
Business response:
Dear Cristina, Thank you for sharing your feedback. We apologize for the disappointment you experienced with the breakfast offering and the issues in your room. We understand how important it is to start your day with a good breakfast; therefore, we are sorry our selections didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Additionally, we regret the maintenance concerns and the disturbances fro... read more
Will not be returning The air vent in the bathroom stayed on all night. They did change my room the next day. There were clothes in the drawers from the previous guest. The shower knob was lose and kept following down to hot. The knob had to be secured with a towel to not get burned. The security staff knocked on my door at midnight to ask if I had left a dowel from a closet outside. There was a dog running in the hall ways and barking. There was no hair dryer in the room. I called the front desk and they said they would bri... read more
Business response:
Dear Jennifer, Thank you for sharing your feedback. We are truly sorry to hear about the issues you encountered during your stay. We understand how frustrating these inconveniences must have been. Please know that your comments have been taken seriously, and we are addressing these matters with our team to ensure a more comfortable experience for future guests. We hope you'll consider staying with us again, as we are committed to improving our services and providing a more pleasant stay.Sincerely,Hotel Management
The room l was so dirty hair in the shower Not good l was terrible
Business response:
Dear Jesus, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
This hotel was honestly disgusting. I thought I was at a half way house the whole time. Literally homeless people hanging out in the lobby, it smelled like urine, the walls had scratches and stains, our room smelled weird and there was still trash in the trashcan from the previous people. Absolutely disgusting ! Never again
Business response:
Dear Amanda, We are sorry your experience did not meet your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping and maintenance team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. We are grateful for your comments and hope to welcome you again so we can offer you a more enjoyable and comfortable stay.Sincerely,Hotel Management
Sink was clogged upon arrival which made the room stick horribly. Phones did not work to contact the lobby. Hallways smelled like pets and cigarettes. Elevator smelled like cigarettes. Beds were very uncomfortable. I quickly booked elsewhere.
Business response:
Dear Vanessa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay ... read more
The 1st room was still dirty w/ puke in the sink. The 2nd room had an awful body odor that lingered, and the 3rd room was ok at first. The 3rd room ended up having a clogged & leaking sink, a shower valve that would drop into the full hot position by itself while showering, and dirty clothes found under bed and bathroom cabinet. Overall, the hotel is in need of some serious management attention from the lobby to the rooms.
Business response:
Dear Tj,Thank you for taking the time to share your experience. We sincerely apologize for the multiple issues you encountered during your stay. Cleanliness and maintenance are of utmost importance to us, and we deeply regret that your experience fell short of our standards. Please rest assured that your feedback is being taken seriously, and we are addressing these concerns with our team to ensure improvements moving forward. We hope you will consider giving us another chance to provide you with a more pleasant stay in the ... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.