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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY AWAY. STAY AWAY. STAY AWAY. Worst hotel experience ever. After walking back from Disneyland on very cold night our room heater wasn’t working. Call front desk, rings endlessly. Call again a little later; still no answer. Go down to lobby for extra blankets and pillows. We were not drunk or inebriated. Politely tell front desk woman we were a bit frustrated at no answer or callback. Boom. She explodes that she was busy. We told her our heater wasn’t working, and if they couldn’t fix we just want 3 pillows and a blanket. ... read more
Business response:
Dear ANDREW, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Bath was peeling, floor was sticky, food was left in microwave, rarely was there anyone up front to help. Their breakfast had no granola bars like they said they had & they didn't come to front whem bell was rang. Tables & counter tops were dirty. We left something & now they refuse to take my call. Skip this place & go elsewhere
Business response:
Dear Lison, We sincerely apologize for the subpar experience you encountered during your stay. It is disheartening to hear about the condition of the bathroom, cleanliness issues, and lack of responsiveness from our staff. We are deeply sorry for the inconvenience and frustration caused. Your feedback is invaluable, and we are actively addressing these concerns to improve our services. Regarding the missed call, we apologize for the inconvenience and will ensure proper communication in the future. We understand your disappoi... read more
The hotel is very dated! The staff were never available. The breakfast in the lobby were just moffins and bars and they were very old and gave me stomach issues.
Business response:
Dear Shan, We are deeply sorry to hear about your experience at the hotel. We understand your concerns about the dated appearance and the availability of our staff. Additionally, we apologize for the inconvenience caused by the breakfast offerings. Your feedback is essential, and we will address these issues promptly to enhance our guest experience. We appreciate your understanding and hope to have the opportunity to improve your perception in the future. Thank you for bringing this to our attention.Sincerely,Hotel Managemen... read more
Not that great. Dirty run down and kinda horrible
Business response:
Dear Thuy Van, We are deeply sorry to hear about your disappointing experience. Maintaining cleanliness and ensuring a comfortable stay are our top priorities, and it is disheartening to learn that we fell short of your expectations. Please accept our sincere apologies for the inconvenience caused. Your feedback is invaluable, and we will address these concerns with our team to ensure immediate improvements are made. We understand your frustration and hope you will consider giving us another chance to provide you with a much... read more
I would give this hotel a one star rating but I understand that you get what you pay for. Overall the room was not very clean. There was hair randomly found everywhere, a clogged tub drain that had things floating out of the drain, the knobs for the stove were purely display and did not work (but in fact detached), the fridge was beyond rusty, and the room had an odd odor most likely coming from the AC. The only redeemable quality of the room was that the sheets and pillow cases were relatively clean. If you’re looking for a... read more
Business response:
Dear Hugh, We sincerely apologize for the disappointment you experienced during your stay. Your feedback is valuable, and we are actively addressing the issues raised to improve the overall cleanliness and functionality of our rooms. We understand your concerns and appreciate your understanding. We are committed to providing a more satisfying experience for our guests, and your input helps guide our improvements. Should you reconsider staying with us in the future, we aim to exceed your expectations.Sincerely,Hotel Managemen... read more
No cookware available, no room service during the 4 day stay Only 2 towels available for a suite.Refrigerator was not working properly. Paid and booked for a 2 queens suite and got 2 full beds instead. Asked for a ice bucket got a trash bag.
Business response:
Dear Daniel, We sincerely apologize for the multiple issues you encountered during your recent stay. Your feedback regarding the lack of cookware, limited room service, insufficient towels, refrigerator functionality, and room type discrepancy is concerning. We understand the importance of these amenities for a comfortable stay and regret falling short of your expectations. We will address these concerns with our team to ensure immediate improvements are made to our services and communication processes. Your satisfaction is ... read more
Our room ac/heater wasn't working. Water heater wasn't working and shower was clogged. Informed the manager and said they could try to give us extra free night or refund since they're fully booked and can't switch us to another room but never heard back.
Business response:
Dear Anna Kristine, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
I would think twice We checked into the hotel at midnight the guy at the front desk. He was really nice and helpful. We get up to our room and the floor was sticky like you can see my shoe prints in the floor from the stickiness on one side of the bed there was a dead bug but the beds were made there was fresh towels, but that bathroom sink wasn’t wiped down. There was hair on the sinks, some type of yellow sticky stuff on the side of the Fossett, the Fossett wasn’t wiped down. There was toothpaste residue all over it. There... read more
Business response:
Dear Guest, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations. Considering our helpful staff, please give us another chance to exceed your expectations.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.