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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotels offers a full kitchen but you have to request appliances and cutlery. We requested everything the first day but didn’t get things till the second day and the 6th day. They were out of some items the whole time. They shut down the water during the day on some days. The laundry was down on the one day we were able to get things done. The people above us had a dog that barked the whole night every night
Business response:
Dear Marelize Van Der, We sincerely apologize for the inconveniences you faced during your stay. Your experience with the delayed provision of kitchen items and the availability of certain items is concerning and doesn't reflect our usual standards. Additionally, the intermittent water shutdowns, laundry closure, and the disturbance caused by the noise from the dog are regrettable. Please accept our apologies for these disruptions to your comfort. We're committed to addressing these issues promptly to ensure a more comfortab... read more
Horrible Checked in and immediately left. The room looks nothing like images. Please cancel and refund, my room was missing cabinet doors beneath the kitchenette sink. There was dirt all over the floor as well as white powder. The room smelt horrible!
Business response:
Dear Kellie, Thank you for your honest review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit. Thank you again for your candid feedback. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Man... read more
Do not stay! See pictures! Do not stay! This was a complete dump of a hotel! See pictures! The manager declined any sort of cancellation or refund! The power also went out and they had no answers while the whole block was lit up. I made a complaint as soon as we arrived at 1 am, the front desk clerk said I’d have to wait till the manager got in in the morning. I reached out hotels.com, they contacted the hotel and they said I never made a complaint. I went to the front desk again in the morning, showed them pictures and the ... read more
Business response:
Dear CYNTHIA, Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. In the meantime, please reach out to us for further assistance. Thank you for being our guest, and we hope you will revisit us in the future so we may regain your trust.Sincerely,Hotel Management
I really tried to have a positive experience at this hotel but it was just bad. The best part we’re the two ladies working the front desk, aside from that everything else was not good. The hotel didn’t feel clean at all, there were homeless people around the parking lot, there was no water in the vending machine, and no basic hotel amenities. One morning the power went out (not the hotels fault) and when I went downstairs to question the concierge, the front desk rep was asleep and could barely answer my questions. I work in... read more
Business response:
Dear Daniella, Thank you for choosing us. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Further, we are grateful for your thoughts on this matter and your patience. Please allow us to host you again so... read more
The price is what you get There were some roaches😂. And the beds really uncomfortable
Business response:
Dear Irvin, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room with an uncomfortable bed. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team was always available to help you. Please stay with us anot... read more
Worst customer service , power went out in the hotel , couldn’t even enjoy my stay . Staff was horrible at communicating, and with attitude , Britney sucked!
Business response:
Dear Evelyn, We appreciate you taking the time to share your remarks. It is disappointing to know you had issues with the power in your room, and our staff was not attentive to resolving your concerns to your satisfaction. We will immediately address this as this is different from what we expect our team to be like. Once again, we hope you will give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.