This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn’t stay again Customer service was nice and helpful. Room was not great. The floors were so sticky and dirty. You can hear movement in the rooms around and above you. Breakfast is nothing much. We did appreciate the walking distance to the parks.
Business response:
Dear Alisha, We're grateful for your kind words about our customer service and convenient location. However, we apologize for any discomfort you experienced during your stay, particularly with the room's cleanliness and noise. We appreciate your feedback and will use it to make necessary improvements. Our goal is to provide all guests with a pleasant stay, and we'll continue to work toward that. We hope you will consider staying with us in the future, and we will strive to make your next visit more enjoyable.Sincerely,Hotel ... read more
Horrible extrmely dirty hotel Completely dirty bad smell front door matt very dirty front counter attendant bad appearance elevator grafitti rubber floor torn Refrigerator inroom really dirty. The completely outdoor was good but the inside as soon as you walk in disgusting..
Business response:
Dear Rudy, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity to provide a better experience on... read more
Over booked Great customer service. The girl at the front desk went above and beyond to help when the hotel over booked the room I paid for. She could have easily just canceled but got me another room at a different sister hotel up the road
Business response:
Dear Guest, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations. However, we are sorry you could not stay with us this time. Please connect with our hotel desk directly for further assistance on the refund. We hope to welcome you again soon.Sincerely,Hotel Management
Horrible room, non existent breakfast, dirty, moldy room and bathroom, keys that don’t work all the time, just not a very nice place.
Business response:
Dear Lisa, Thank you for choosing our hotel for your recent stay. We apologize for not meeting your expectations on behalf of our entire team. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Your remarks are shared with the housekeeping and maintenance team to correct the mentioned issues. Also, your comments about the breakfast are passed to our Brand Leaders for further improvement. Please consider giving us a second chance so we can provide you with t... read more
I would NOT recommend!! Do NOT stay here!! Exterior is very deceiving!! We paid far too much for the two rooms we received. Staff at check-in was good. Rooms were terrible!! The first room I was given smelled like rotten shellfish, it had black mold all over the walls in the bathroom, the fridge was rusted on the outside, just to name a few issues! I had to go down and request a different room, which was better, but still had issues. There was a spliced wire on one of the wall mounted light fixtures, black mold in the bathro... read more
Business response:
Dear KC, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We understand that words alone may not make up for the inconveniences you experienced. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you... read more
First room we had was full of black mold in the bathroom. Hallways stunk, staff were rude and very impatient that we seemed to inconvenience them. We won’t be staying at an Extended stays ever again.
Business response:
Dear Carla, We apologize for your unpleasant experience during your stay. Your feedback is valuable, and we take your concerns seriously. Our team works diligently to maintain cleanliness and provide excellent customer service, and we regret that we fell short of your expectations on this occasion. Rest assured that we will address these issues internally to improve our services. We hope you reconsider your decision and give us another opportunity to provide you with a more pleasant stay in the future.SincerelyHotel Manageme... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.