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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1 Million Minus Stars - DO NOT STAY HERE! It has been over one month and neither Extended Stay America nor Hotels.com have the common courtesy to respond to my 5000 issues. How this hotel is even open is beyond me. There has to be an agency in Anaheim I can discuss my issues.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
We went to the front desk twice upon checking in. Once was for the key not working for the room they assigned, then when they gave us the new key and sent us to a different room, that room was already occupied. Third time is a charm, however as we were walking to our room, we passed by a door that had a note from the Sheriff telling them to vacate the property. The lobby was clean but after stepping into the elevator and down the hallways, it looked like a completely different hotel. The floors were dirty and it looked unkep... read more
Business response:
Dear Adam, We deeply apologize for the series of issues you encountered during your check-in process and the condition of the property. Your experience falls far below our standards, and we regret any inconvenience and discomfort caused. We take your feedback seriously and will address these concerns with our team to ensure improvements. Cleanliness and guest satisfaction are our top priorities, and we are committed to providing a pleasant stay for all our guests. We understand your decision not to return, but we hope you'll... read more
Internet doesn't work and it smells like sewer gas
Business response:
Dear Jacob, We apologize for the inconvenience caused by the internet issues and unpleasant odor during your stay. Ensuring a comfortable and functional environment for our guests is our priority. We're actively addressing these issues with our maintenance team to resolve them promptly. Your feedback is valuable, and we appreciate your patience as we work to improve. If there's anything else we can assist you with during your stay, please don't hesitate to reach out to our front desk. Thank you for choosing us, and we hope t... read more
Property currently undergoing renovation. Original room A/C didn’t work and bathtub was leaking. Switched to another room, beds uncomfortable.
Business response:
Dear Raul, We apologize for the inconvenience you experienced during your stay, especially with the issues in your original room and the discomfort in the second one. Please know that your feedback regarding the A/C, bathtub, and beds is crucial as we strive to improve our facilities. We understand the importance of a comfortable and enjoyable stay and regret falling short of your expectations. Your comments will be addressed with our team, and we hope to have the opportunity to provide you with a better experience once our ... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.