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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible servicio, no respetan las reservaciones.
Business response:
Dear Vanessa, Thank you for taking the time to share your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we hope you will allow us to make it up to you in a future stay.Sincerely,Hotel Management
The floor was really dirty. There was hair in the tub and it was dirty too after cleaning the tub i felt very uncomfortable and asked for clean linen, I took pictures if you want to see them.
Business response:
Dear Corene, Thank you for taking the time to review your stay with us. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates, as providing a clean environment for our guests is our top priority. Thank you for your feedback, and we hope we have a future opportunity to provide a seamless experience. Sincerely,Hotel Management
Do not stay here!! This hotel is horrible, I don’t know how they are still open. It’s was dirty as hell. They let tweakers stay here. My room smelled horrible I used two cans of air freshener and it didn’t make a difference. There was hand prints on the bed board floor was dirty. They give you the thinnest “blankets”. False advertisement about the breakfast. All they offered was old coffee, one granola bar, and oatmeal packets you have to make yourself. I wouldn’t stay here if they gave me the room for free.
Business response:
Dear Leonel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room 305 smelled like a casino. That is, it smelled like cigarette smoke and it was honestly unbearable. Furthermore, the lobby and hallways regularly smelled like cigarette smoke. Our entire stay here was uncomfortable. The shower water was also barely warm. Again, our stay was uncomfortable and unsatisfactory. As a final farewell from the hotel, we were awaken to inappropriate noises (XXX noises) coming from a room down the hall our last morning. Book a hotel somewhere else.
Business response:
Dear Marcos, Thank you for staying with us and sharing your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. We have taken note of the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Stay away! The place was less than stellar. The rooms were filthy and need some TLC. I’m not asking for latest and greatest but the floors were black and obviously not cleaned well and I cleaned the counters myself with a Lysol wipe and found it was clean. The bed had obvious signs of not being cleaned thoroughly. We ended up leaving after one day and finding somewhere else to stay because we could tell this place was not a decent hotel. I would not recommend this place to friends or family. I have stayed at other hotels in ... read more
Business response:
Dear Garrett, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.