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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El hotel deja mucho que desear. El cuarto estaba muy sucio, abajo de la cama había calcetines olvidados, una botella de jugo, un envase de crema, todo esto para reflexionar ¿hace cuánto no limpiaban abajo de la cama y en general todo el cuarto?. La alfombra y el baño se veían sucios. En la cama nos salió una araña. Escogimos este hotel por lo conveniente de tener cocina y poder hacer algunas comidas, lo cual fue imposible porque primero hay que pedir todos los utensilios (que no estaban disponibles) y cuando lo logramos, al ... read more
Business response:
Dear Maria Gabriela, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations. We apologize for the issues you encountered during your stay. This is not the level of service we strive to provide. We will investigate this further and address your concerns with our appropriate team so it does not happen in the future. We value your opinion and hope that you will give us another chance to provide you with a better experience in the future... read more
Never staying here again! Checked in pretty early got to my roomat 11
Business response:
Dear Noemi, Thank you for sharing your experience. Our focus is on providing our guests an exceptional experience, so we apologize for the inconvenience you faced during your stay. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Very old and outdated, room smelled like urine or something, the refrigerator was very old and rusted, the shower head has low pressure and no blow dyer the front desk said they ran out of blow dryers. Once you step off the elevator the hallways just had this old nasty musty smell at least the 3rd did. The phone in the room didnt work.
Business response:
Dear Monique, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
The pet area was not maintained. No curtesy bags so people left dog droppings everywhere. They should offer these up when checking in if worried about bags being take, no courtesy coffee available to drink throughout the day in the lobby, when asked for a coffee pot we had to come down to get one only to get to the room and find part missing, had to go downstairs again. Shower had large areas that were missing paint.
Business response:
Dear Leticia, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you agai... read more
Had to kill a cockroach. Had to ask for towels. No room service.
Business response:
Dear Max, Thank you for your comments regarding your time with us. We are disappointed to know that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, the room will be inspected professionally and treated as a precaution. We appreciate the feedbac... read more
Our room was pretty gross. The toilet had urine and maybe fecal matter on the seat and front. One beds sheets had many stains. We weren’t expecting five stars but we were expecting a clean room.
Business response:
Dear Brady, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us... read more
The staff was friendly, but the facilities was very deceiving. It was dirty, dingy, moldy, and smelled bad. Our room was not clean, the sheets had holes in them and the bathtub was so dirty I wouldn’t go in it with shoes on. I booked this hotel because I thought the reputation of the brand would present a nice facility.
Business response:
Dear Eva, Thank you for taking the time to evaluate our hotel. We always aim to provide services and accommodations that exceed our guests' expectations; therefore, we regret failing you. We follow rigorous standards regarding the cleanliness of our suites, and we apologize if we overlooked anything while preparing your room. We have shared your concerns with our housekeeping team to uphold our quality standards and prevent such matters from affecting future guests. Thank you for informing us about these issues, as we are fu... read more
朝、チェックインして荷物をフロントで預け、ディズニーランドへ。 23時にカードキーを受取る為、フロントに行ったが不慣れな夜勤担当者に引継ぎされておらず、受取まで時間を要してしまった。
Business response:
Dear Masayuki, Thank you for your candid feedback about your recent stay with us. We are sorry for your disappointment with the delay and the service delivered. We aim to make your stay as comfortable as possible and assist you with whatever you need. Your feedback is appreciated as it helps us identify areas needing additional attention. We hope you consider this an isolated incident and return for another stay to experience the outstanding service for which we are known.Sincerely,Hotel Management
I will never stay at this hotel again or recommend to family and friends. The refrigerator in the room was making a loud noise. I went to tell the front desk and he told me to turn down the control so the nose could stop. It didn’t work and we had a hard time sleeping. There was no warm water coming out of the shower head. It was a horrible experience at the hotel.
Business response:
Dear Vanessa, Please accept our apologies for the disappointing experience with us. We apologize for the issues during your stay and the noise you experienced due to the refrigerator in your room. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you for choosing us, and we wish you safe travels and a wonderful experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.