This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
FALLING APART - STRONG SMELL !! Strong BAD SMELL allover hotel. Despite of the efforts of a hardworking and KIND STAFF, hotel needs proper maintenance (Clean the air conditioning!!!). The property is literally falling apart!! It makes me unhappy to give a bad review, but the owner needs to invest quick or demolish it. The building is crooked, isn’t dangerous?
Business response:
Dear Roberto, Thank you for the review and for sharing your experience. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Mediocre at best Overall, the room was clean enough. For the price, I wasn't expecting greatness. Towels and bedding were worn, and seemed older. We booked the room for the pool and the kitchenette. When we asked, we were told they don't maintain the pool, so it was closed. Also, there was no coffee maker in the room, as stated in the description. We could request one, but when we asked for cups and utensils they didn't have any available. The 'breakfast' was just some prepackaged muffins and coffee. We stayed for 3 nights a... read more
Business response:
Dear Malena, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Manager would not acknowledge my presence when needing help, she sat there in the office with headphones on. My room was dirty upon entering, pieces of dried dog food all over. Bathroom had a puddles of water from shower dripping nonstop due to being broken. Requested extra towels and never received them. Halls were very filthy, walls in the room had tagging gang mark signs. This facility needs a massive makeover, and management should be changed to have individuals who care about customer service. I wish I can have a refund... read more
Business response:
Dear Luis, Thank you for sharing your feedback following your recent stay at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider staying with us again so we can demonstrate the hospitality we are known ... read more
Horrible front desk attendant Lady at the front desk, the larger set woman was the most mean, unfair and vengeful and spiteful woman we have ever come across for no reason she did not extend our stay. She rudely treated me with bad service at the front desk when I was nothing but generous and nice and kind and calm and patient, she was the worst person I’ve ever interacted with when it came to business or human contact
Business response:
Dear Mehran, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. Please know we take our guest's feedback seriously and will ensure our service levels increase so our team can provide the care and hospitality you deserve. We hope we get another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.