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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty lobby dirty pillows case
Business response:
Dear brenda, Thank you for staying with us and for taking the time to leave your comments. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the fu... read more
Not for me! Beds not to comfortable, bathroom sink was clogged and the motel had a old smell…wasn’t real clean…and the tub, you had to be extra careful not to slip when showing…breakfast is coffee and muffin or breakfast bar…would not recommend or plan a stay there again…
Business response:
Dear Laura, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Did not look like the photos at all and was dirty, the floor was dusty, the sheets did not seem washed and there was a weird smell as well.
Business response:
Dear Ashley, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely,Hotel Management
This place is disgusting. Everything is filthy, our floors were sticky, if you walk around barefoot in your room your feet turn black. The room smelled like mildew and dog urine. No maid service, if you need towels you have to go get them. TV broken, sink stopped up, no shampoo or conditioner. I would not stay here again.
Business response:
Dear Ryan, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon. Sincerely,Hotel Management
The property advertises breakfast included and it is not as advertised, all they offered was coffee and a muffin. Also the rooms were dusty and smelled like dog or cat urine. The room felt humid and dingy. The carpet looked dirty and the television was not working at all. In addition, the service was unfriendly and
Business response:
Dear Oswaldo, Thank you for choosing our hotel on your recent visit to the area. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Door did not remain locked after closing it. Old, no renovations, dirty carpet, smell throughout the building. Breakfast is ridiculous- a granola bar/muffin and oatmeal. Not a piece of fruit around. Needed to get cups and towels from the main lobby- would not stay there again.
Business response:
Dear Billie-Jo, Thank you for taking the time to share your experience. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Ensuring a secure and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations. Your comments about the room condition and breakfast offerings are noted, and we will use this feedback to make necessary improvements. Your input is invaluable to us, and we hope you will consider giving us another chance ... read more
Horrible, horrible hotel This hotel is absolutely awful and I would never stay here or at this chain again. We were immediately turned off when we stood at the check-in desk and were ignored for over 5 minutes, despite being in direct sight of the front desk staff and pressing the service bell. It got worse as we traveled through the hallway which was dirty, stinky, and in need of some serious TLC. The elevator floor was covered in filth. We made it to our room where we found a spot of what we can only assume is blood on the... read more
Business response:
Dear Garrett, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We sincerely regret the service and cleanliness issues you had. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion t... read more
This place was really dirty. The shower was un kept. Water was running constant.
Business response:
Dear Alyssa Angeline, Thank you for sharing your valuable feedback. We're sorry to hear about the cleanliness concerns you encountered during your stay. Your feedback is important, and we apologize for any inconvenience. We'll share your comments with our team to ensure improvements are made. If your travels bring you back to the area, we would appreciate the opportunity to provide you with a more satisfactory experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.