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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Went cheap for a weekend Disney trip and we paid for it. Overall run-down and dirty vibes. Had to switch rooms because AC, TV and Lights didn't work in the one they gave us. New room's door didn't close all the way unless we forced it to. Dog poop and flies constantly around the door outside. Talked with other hotel guests while there and they were upset as well. Spend a little bit more and go somewhere else.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Rest assured that we have taken the necessary steps to address your concerns. We value your patronage and look forward to serving you better on your next visit.Sincerely,Hotel Management
This place was a joke. No shampoo in the rooms. Brown water comes out of the Fossett. No coffee machines.” breakfast included.” again a joke. Breakfast was hot water and instant oatmeal packages.what a ripoff this was.
Business response:
Dear John, Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay. We do not intend to provide anything less than a satisfactory experience for our guests. We will address the issues you mentioned, including the lack of shampoo, water quality, and breakfast options, to ensure improvements are made. We appreciate your feedback and will use it to enhance our services. We hope you will give us another chance to provide you with a better experience.Sincerely,Hot... read more
Not as pictured Um. Well. Traveler beware. This hotel feels more like a hostile. Very dark and cold feeling. The room was very dirty upon arrival. Hair everywhere, in every drawer, the floor, surfaces. You are supplied with a bar of soap… that is it. BREAKFAST… they describe it as grab and go. Day one was packets of oatmeal. Not sure how you grab that and go. Day two a hand full of chocolate muffins and granola bars. They only have one ice machine in the whole hotel. I was staying alone so I didn’t feel Comfortable complaini... read more
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. Therefore, we apologize for the housekeeping oversight and the breakfast option that fell short of your expectations. Your feedback has been shared with our relevant departments for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Have a sa... read more
No service I will not be there again
Business response:
Dear Chiara, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Sincerely,Hotel Management
No toiletries. No dishes. The breakfast was a grab and go which was not advertised as such
Business response:
Dear Anu, Thank you for sharing your experience with us. We apologize for any miscommunication regarding our breakfast options. We will research the discrepancy on the website and make the necessary changes. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests to ensure an enjoyable stay. We have shared your comments with our team to ensure clear communication. We look forward to seeing you again. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.