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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is penny pinching to the max. It’s like paying to experience living in a slum. It is dark, it is dingy, and there are no amenities- not even a hair dryer in the bathroom! You must ask for a shampoo if you didn’t bring one, and you have to go to the front desk to get it. No conditioner by the way. The bed was so springy it squeaked with the slightest movement. The pillows were so tiny. There were only 3 and there were no extra pillows or blankets. The walls are bare but you can see screws where pictures once were. ... read more
Business response:
Dear Tiffany, Thank you for taking the time to post a review of your time with us. We were disappointed that our accommodations did not provide the value you hoped for, and we sincerely apologize for not meeting your expectations. We are working to remedy these issues, so your stay will be perfect next time. Once again, we are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
1. charged $11 to check in 3hrs early, but no refund for checking OUT 3 hrs early! 2. No shampoo in room, no hair dryer, no drinking glasses, no coffee maker (ALL hotel rooms offer that!) 3. cooktop unsafe—burner was broken & no utensils anyway! 4. Dog barking next room. 5. Desk staff unavailable. desk empty most of the time! 6. Continental breakfast was stale muffins (threw it away!), granola bars or instant oatmeal & coffee. No juice or fruit! 7. Internet unreliable 8. Shower never got even warm. (Interestingly the bath fa... read more
Business response:
Dear Deborah, Thank you for taking the time to share your detailed evaluation of your recent stay at our hotel. Please accept our apologies for not meeting your expectations and for the inconvenience caused by the mentioned issues. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take ... read more
There place was filthy
Business response:
Dear Jose, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We follow strict standards regarding our suites' housekeeping and upkeep, and we sincerely apologize this was not your experience. We will follow up on your concerns with the concerned teams to ensure future guests receive the exceptional experience they deserve. We hope you will allow us to host you again, as we would welcome the opportunity to show you the seamless stay you should always e... read more
Many things are broken in this property, bad service, not worth after paying so much money to stay. Never recommend this property. Bad management & service. Breakfast is cheap for all the money. Stay away from this property. No star rating for this property or service.
Business response:
Dear Vinay, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserved. Your feedback is valuable to us as we constantly strive to enhance our guest's satisfaction. Your remarks have been shared with our team to ensure such matters do not affect future guests. We hope you will allow us another opportunity to redeem your confidence in us next time you return to our area.Sincerely,Hotel Management
Boojie Ghetto Our family took our first vacation and this was our first hotel. We checked in late due to having driven to California. Turned the tv on for my toddler and the sound would not play regardless volume, not muted. The bed was horrendous, i barely got any sleep. Decor was modern and misleading but looked nice. The room was very spacious. Our shower was clogged and severely angled down almost like showering on a slope. So grateful it was only one night.
Business response:
Dear Regina, Thank you for choosing us and also for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We will share your concerns with the appropriate individuals, and we will use them as an opportunity to improve our guest experience. We hope you will give us another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Mucho muy sucio y descuidado, los pasillos apestan. Nunca te hacer el aseo. No siquiera recogen basura, y hay gente vi irndo en el hotel. Gente sin hogar. La atención pésima, el desayuno son barras y café, pero es lo de menos, el hotel apesta a mugre, sábanas y toallas man manchadas, un asco de hotel
Business response:
Dear Alicia, We apologize for the issues you experienced during your recent stay with us and for the inconvenience caused. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to reg... read more
The property was unclean to the point of disgusting. Each floor had its own unique odor and greasy feeling. Our room smelled of spoiled food and mold. The corners of the room were gray with mold growth and dust. The floors had layers of greasy dust build up near corners and edges. Everything felt and looked dirty. While the staff was friendly and helpful, we will never stay at this hotel again.
Business response:
Dear Christopher, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our team’s hospitable service, we are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen again. Thank you again... read more
Un Hotel muy sucio y descuidado El hotel está sumamente sucio no limpian la habitación además de que el hotel en general y las habitaciones están en muy malas condiciones, el servicio es muy malo, las almohadas tenían manchas y todo muy viejo; engañan mucho las fotos publicadas.
Business response:
Dear JESUS FIDEL, We are sorry that we couldn't give you a better impression of our hotel, and we apologize for any frustration this undoubtedly caused. The condition of your suite you describe is unacceptable and not representative of our quality standards. We have notified our Housekeeping team of your concerns regarding the cleanliness issues with the suite. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback with the appro... read more
Bad dirty and no customer service Bad very bad room dirty and horrible. No hot water to take a shower carpet rip up and the seats look like they were taken out of the trash a place In the room… will never go back
Business response:
Dear CARLOS, Thank you for reviewing your recent stay with us. We aim to deliver seamless and comfortable accommodation for every visitor. Moreover, we follow strict standards regarding the cleanliness and upkeep of our property. Therefore, we sincerely regret that this was not your experience. Your concerns will be shared with our housekeeping and maintenance team to ensure we provide the excellent stay our guests deserve moving forward. We hope you will reconsider and revisit us to enjoy our hotel as you should have during... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.