This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was feces on the toilet handle, how did they miss this completely disgusting
Business response:
Dear Sarah, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours s... read more
This property needs some major TLC. For the price we paid I cannot believe the condition of the facilities. It’s very old, musty, holds in the walls, stains on the bedding, broken light fixtures etc
Business response:
Dear Peter, Thank you for taking the time to leave your valuable feedback for us. Our commitment to exceptional hospitality is unwavering; therefore, we're sorry to have not met your expectations. Our standards are high, not only in service but also in maintaining our hotel's overall look and feel. Your honest comments will be shared with our associates, and we will use them for improvements. We hope you will give us another opportunity to provide you with the great visit you deserve.Sincerely,Hotel Management
Told us to sleep in our car! I showed up to this location with a reservation and they told me they did not have one and even though I showed a confirmation email and reservation email the man at the front desk told me he couldn't help us and that we should sleep in our car. When I asked if he would find us another hotel in the area and cover the costs he said no to both. It was midnight when this was happening and we were forced to drive back to LA.
Business response:
Dear Guest, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. We completely understand your frustration and the inconvenience this caused you. Please allow us to evaluate the situation to see what went wrong, and we will take appropriate action where necessary, ensuring that such occurrences do not happen again. We hope to make things right whenever your travels bring you back to th... read more
The hotels offers a full kitchen but you have to request appliances and cutlery. We requested everything the first day but didn’t get things till the second day and the 6th day. They were out of some items the whole time. They shut down the water during the day on some days. The laundry was down on the one day we were able to get things done. The people above us had a dog that barked the whole night every night
Business response:
Dear Marelize Van Der, We sincerely apologize for the inconveniences you faced during your stay. Your experience with the delayed provision of kitchen items and the availability of certain items is concerning and doesn't reflect our usual standards. Additionally, the intermittent water shutdowns, laundry closure, and the disturbance caused by the noise from the dog are regrettable. Please accept our apologies for these disruptions to your comfort. We're committed to addressing these issues promptly to ensure a more comfortab... read more
Horrible Checked in and immediately left. The room looks nothing like images. Please cancel and refund, my room was missing cabinet doors beneath the kitchenette sink. There was dirt all over the floor as well as white powder. The room smelt horrible!
Business response:
Dear Kellie, Thank you for your honest review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit. Thank you again for your candid feedback. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Man... read more
Do not stay! See pictures! Do not stay! This was a complete dump of a hotel! See pictures! The manager declined any sort of cancellation or refund! The power also went out and they had no answers while the whole block was lit up. I made a complaint as soon as we arrived at 1 am, the front desk clerk said I’d have to wait till the manager got in in the morning. I reached out hotels.com, they contacted the hotel and they said I never made a complaint. I went to the front desk again in the morning, showed them pictures and the ... read more
Business response:
Dear CYNTHIA, Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. In the meantime, please reach out to us for further assistance. Thank you for being our guest, and we hope you will revisit us in the future so we may regain your trust.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.