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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I really tried to have a positive experience at this hotel but it was just bad. The best part we’re the two ladies working the front desk, aside from that everything else was not good. The hotel didn’t feel clean at all, there were homeless people around the parking lot, there was no water in the vending machine, and no basic hotel amenities. One morning the power went out (not the hotels fault) and when I went downstairs to question the concierge, the front desk rep was asleep and could barely answer my questions. I work in... read more
Business response:
Dear Daniella, Thank you for choosing us. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Further, we are grateful for your thoughts on this matter and your patience. Please allow us to host you again so... read more
The price is what you get There were some roaches😂. And the beds really uncomfortable
Business response:
Dear Irvin, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room with an uncomfortable bed. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team was always available to help you. Please stay with us anot... read more
Worst customer service , power went out in the hotel , couldn’t even enjoy my stay . Staff was horrible at communicating, and with attitude , Britney sucked!
Business response:
Dear Evelyn, We appreciate you taking the time to share your remarks. It is disappointing to know you had issues with the power in your room, and our staff was not attentive to resolving your concerns to your satisfaction. We will immediately address this as this is different from what we expect our team to be like. Once again, we hope you will give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The hotel was very basic, but also grim and a bit scary. There were holes in the walls, bedding and the chair. There was hair in the shower. A giant cockroach strolled across the lobby
Business response:
Dear Merridith, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. We regret the cleanliness and update issues you encountered and assure you that they will be addressed adequately. Your feedback is instrumental in helping us enhance our services and considering our location, we hope you'll give us another opp... read more
It was terrible and I would never stay there again.
Business response:
Dear Latisa, Thank you for reviewing the recent visit. Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you with such problems while with us; never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again at the location.Sincerely,Hotel Manage... read more
I did not like that I did not get room service in the four days that I was there nor clean towels
Business response:
Dear Leslie, Thank you for the kind comments regarding our time with us. However, we are disappointed to know that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay, but we regret if this did not happen in your case; allow us to check with the team and ensure this is not repeated. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Disgusting rooms.
Business response:
Dear Abigail, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Won’t come back! When we arrive there was no hot water we had to leave and come back to the room we had hot water. Management was friendly but did pay a lot for what I got. Floor vinyl panels were coming bofe and bubbling. The bathroom sink and tub were stained and looked dirty. The kitchen cabinets were cleaned but stained . Refrigerator appeared clean but smelled bad . The cabinet hinges were rusted and rust powder in the cabinets . The bedding up here clean, but was staying. The walls had different mismatched paint colors... read more
Business response:
Dear MANUEL, We regret that we couldn't give you a better impression of our hotel, and we apologize for not meeting your expectations regarding the condition of our property. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance team for review and action. While we know that this stay did... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.