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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk rep, Michael, was super friendly and funny! That was where the good points ended. Our room was dirty, furniture broken, and public areas were dirty and unkept. Room floor had stuff all over it, sticky, dog food, etc. Broken and ripped chair. Freezer had a whole in the bottom (seriously). Lobby and elevator floors had dirt and things all over it. I initially wrote it off because when we checked in there were about 6 buckets on the floor and water falling from the ceiling. I didn’t fault them for that since it w... read more
Business response:
Dear Leah, Thank you for reviewing our hotel. We continuously focus on improving our services for our guests, and we sincerely apologize for the issues you encountered. We work hard to ensure each guest suite is well maintained and cleaned before a guest arrives, and we regret that this was not your experience. Moreover, we apologize that we could not address your concerns while you were with us. We will share your concerns with our team to ensure that such problems are not repeated, and we hope you will revisit us to enjoy ... read more
Arrived with reservations & was told there was no available rooms. Left me and and my family without a stay!
Business response:
Dear Alejandra, We are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always secured. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid such inconvenience in the future. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
When we arrived at 430, so after checkin, we were given a room. When my son and I entered the room it still had not been cleaned. Dirty linens on the floor, nothing done. We were then ‘upgraded’ to a room with two beds (my son sleeps with my so I got the larger one bedroom for a reason), the beds were way to small in the new room but there were not any other clean or available rooms. When we got to our new room, the bathroom smelled of urine, the bathroom and kitchen areas clearly had not been cleaned well. I had to got the ... read more
Business response:
Dear Joyce, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Checkin was with a friendly customer service rep. Lobby and all facilities are run down. Cabinets are peeling, lighting is poor. Location is good and staff was good, but this place needs an overhaul. Strongly considered looking for a different place, but it was only for one night.
Business response:
Dear Chantel, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
We liked that we were close to Disneyland which is why we booked here. When we got to our room, the room smelled bad. The countertops were all cracked and didn’t feel safe. When I went to get a towel the whole towel rack fell off the wall. No toiletries were provided. No cleaning or offer to provide clean towels unless you bring the dirty ones down to the front desk. There was a small kitchenette but no pots pans plates or utensils were provided so the kitchenette was useless. We had asked for a set to use but never received... read more
Business response:
Dear Ngoc Quynh, Thank you for choosing us. We are glad our location was perfect for your needs. However, it is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Para mi fue una experiencia decepcionante, no hay personal de limpieza, el trato es muy regular, nadie te hace la limpieza en el cuarto, me vendieron una estadía con desayuno y no hay ni café , muy mal, no me volvería a quedar nunca, y algunos del personal groseros y como si creyeran que te están regalando las cosas , muy mal 👎
Business response:
Dear Elizabeth, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Please consider giving us a second chance in the future.Sincerely,Hotel Management
Joe A. Hotel was old, windows didn't work, and breakfast was coffee and granola bar.
Business response:
Dear Joe, Thank you for staying with us. Please accept our apologies for not meeting your expectations. We will note your feedback as we plan any changes to our hotel's breakfast offerings and future modernization plans. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.