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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely not impressed overall give it 2 stars.. Dirty bloody tissues lobby elevator area there’s no complementary about their breakfast coffee oatmeal or small little muffin. Refrigerator didn’t work
Business response:
Dear Jenn, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry for any oversight in our common areas. We also apologize for the issue with the refrigerator in your suite, and we regret any inconvenience this must have caused. Moreover, we apologize for not meeting your expectations regarding our complimentary grab-and-go breakfast offerings. Please be assu... read more
The floor in my room was filthy...it was as if it hadn't been swept or mopped for months. I was afraid to ask housekeeping to come in and fix it because I had 4 lap tops in the room and there wasn't a safe. I didn't feel safe letting anyone in the room. It just didn't feel clean at all. I will NEVER stay there again unfortunately.
Business response:
Dear Rebekah, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with your room, and we will address this immediately. We always aim to provide our guests with a clean and comfortable suite; therefore, we apologize for not meeting your expectations. Your concern regarding the security of your belongings is reasonable, and we appreciate you bringing this to our attention. Please know that we take these matters seriously and will be addressing them with our housekeepi... read more
Wouldn’t stay again Customer service was nice and helpful. Room was not great. The floors were so sticky and dirty. You can hear movement in the rooms around and above you. Breakfast is nothing much. We did appreciate the walking distance to the parks.
Business response:
Dear Alisha, We're grateful for your kind words about our customer service and convenient location. However, we apologize for any discomfort you experienced during your stay, particularly with the room's cleanliness and noise. We appreciate your feedback and will use it to make necessary improvements. Our goal is to provide all guests with a pleasant stay, and we'll continue to work toward that. We hope you will consider staying with us in the future, and we will strive to make your next visit more enjoyable.Sincerely,Hotel ... read more
Horrible extrmely dirty hotel Completely dirty bad smell front door matt very dirty front counter attendant bad appearance elevator grafitti rubber floor torn Refrigerator inroom really dirty. The completely outdoor was good but the inside as soon as you walk in disgusting..
Business response:
Dear Rudy, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity to provide a better experience on... read more
Over booked Great customer service. The girl at the front desk went above and beyond to help when the hotel over booked the room I paid for. She could have easily just canceled but got me another room at a different sister hotel up the road
Business response:
Dear Guest, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations. However, we are sorry you could not stay with us this time. Please connect with our hotel desk directly for further assistance on the refund. We hope to welcome you again soon.Sincerely,Hotel Management
Horrible room, non existent breakfast, dirty, moldy room and bathroom, keys that don’t work all the time, just not a very nice place.
Business response:
Dear Lisa, Thank you for choosing our hotel for your recent stay. We apologize for not meeting your expectations on behalf of our entire team. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Your remarks are shared with the housekeeping and maintenance team to correct the mentioned issues. Also, your comments about the breakfast are passed to our Brand Leaders for further improvement. Please consider giving us a second chance so we can provide you with t... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.