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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would NOT recommend!! Do NOT stay here!! Exterior is very deceiving!! We paid far too much for the two rooms we received. Staff at check-in was good. Rooms were terrible!! The first room I was given smelled like rotten shellfish, it had black mold all over the walls in the bathroom, the fridge was rusted on the outside, just to name a few issues! I had to go down and request a different room, which was better, but still had issues. There was a spliced wire on one of the wall mounted light fixtures, black mold in the bathro... read more
Business response:
Dear KC, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We understand that words alone may not make up for the inconveniences you experienced. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you... read more
First room we had was full of black mold in the bathroom. Hallways stunk, staff were rude and very impatient that we seemed to inconvenience them. We won’t be staying at an Extended stays ever again.
Business response:
Dear Carla, We apologize for your unpleasant experience during your stay. Your feedback is valuable, and we take your concerns seriously. Our team works diligently to maintain cleanliness and provide excellent customer service, and we regret that we fell short of your expectations on this occasion. Rest assured that we will address these issues internally to improve our services. We hope you reconsider your decision and give us another opportunity to provide you with a more pleasant stay in the future.SincerelyHotel Manageme... read more
Terrible servicio, no respetan las reservaciones.
Business response:
Dear Vanessa, Thank you for taking the time to share your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we hope you will allow us to make it up to you in a future stay.Sincerely,Hotel Management
The floor was really dirty. There was hair in the tub and it was dirty too after cleaning the tub i felt very uncomfortable and asked for clean linen, I took pictures if you want to see them.
Business response:
Dear Corene, Thank you for taking the time to review your stay with us. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates, as providing a clean environment for our guests is our top priority. Thank you for your feedback, and we hope we have a future opportunity to provide a seamless experience. Sincerely,Hotel Management
Do not stay here!! This hotel is horrible, I don’t know how they are still open. It’s was dirty as hell. They let tweakers stay here. My room smelled horrible I used two cans of air freshener and it didn’t make a difference. There was hand prints on the bed board floor was dirty. They give you the thinnest “blankets”. False advertisement about the breakfast. All they offered was old coffee, one granola bar, and oatmeal packets you have to make yourself. I wouldn’t stay here if they gave me the room for free.
Business response:
Dear Leonel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room 305 smelled like a casino. That is, it smelled like cigarette smoke and it was honestly unbearable. Furthermore, the lobby and hallways regularly smelled like cigarette smoke. Our entire stay here was uncomfortable. The shower water was also barely warm. Again, our stay was uncomfortable and unsatisfactory. As a final farewell from the hotel, we were awaken to inappropriate noises (XXX noises) coming from a room down the hall our last morning. Book a hotel somewhere else.
Business response:
Dear Marcos, Thank you for staying with us and sharing your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. We have taken note of the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.