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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away! The place was less than stellar. The rooms were filthy and need some TLC. I’m not asking for latest and greatest but the floors were black and obviously not cleaned well and I cleaned the counters myself with a Lysol wipe and found it was clean. The bed had obvious signs of not being cleaned thoroughly. We ended up leaving after one day and finding somewhere else to stay because we could tell this place was not a decent hotel. I would not recommend this place to friends or family. I have stayed at other hotels in ... read more
Business response:
Dear Garrett, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
El hotel deja mucho que desear. El cuarto estaba muy sucio, abajo de la cama había calcetines olvidados, una botella de jugo, un envase de crema, todo esto para reflexionar ¿hace cuánto no limpiaban abajo de la cama y en general todo el cuarto?. La alfombra y el baño se veían sucios. En la cama nos salió una araña. Escogimos este hotel por lo conveniente de tener cocina y poder hacer algunas comidas, lo cual fue imposible porque primero hay que pedir todos los utensilios (que no estaban disponibles) y cuando lo logramos, al ... read more
Business response:
Dear Maria Gabriela, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations. We apologize for the issues you encountered during your stay. This is not the level of service we strive to provide. We will investigate this further and address your concerns with our appropriate team so it does not happen in the future. We value your opinion and hope that you will give us another chance to provide you with a better experience in the future... read more
Never staying here again! Checked in pretty early got to my roomat 11
Business response:
Dear Noemi, Thank you for sharing your experience. Our focus is on providing our guests an exceptional experience, so we apologize for the inconvenience you faced during your stay. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Very old and outdated, room smelled like urine or something, the refrigerator was very old and rusted, the shower head has low pressure and no blow dyer the front desk said they ran out of blow dryers. Once you step off the elevator the hallways just had this old nasty musty smell at least the 3rd did. The phone in the room didnt work.
Business response:
Dear Monique, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
The pet area was not maintained. No curtesy bags so people left dog droppings everywhere. They should offer these up when checking in if worried about bags being take, no courtesy coffee available to drink throughout the day in the lobby, when asked for a coffee pot we had to come down to get one only to get to the room and find part missing, had to go downstairs again. Shower had large areas that were missing paint.
Business response:
Dear Leticia, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you agai... read more
Had to kill a cockroach. Had to ask for towels. No room service.
Business response:
Dear Max, Thank you for your comments regarding your time with us. We are disappointed to know that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, the room will be inspected professionally and treated as a precaution. We appreciate the feedbac... read more
Our room was pretty gross. The toilet had urine and maybe fecal matter on the seat and front. One beds sheets had many stains. We weren’t expecting five stars but we were expecting a clean room.
Business response:
Dear Brady, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.