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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was friendly, but the facilities was very deceiving. It was dirty, dingy, moldy, and smelled bad. Our room was not clean, the sheets had holes in them and the bathtub was so dirty I wouldn’t go in it with shoes on. I booked this hotel because I thought the reputation of the brand would present a nice facility.
Business response:
Dear Eva, Thank you for taking the time to evaluate our hotel. We always aim to provide services and accommodations that exceed our guests' expectations; therefore, we regret failing you. We follow rigorous standards regarding the cleanliness of our suites, and we apologize if we overlooked anything while preparing your room. We have shared your concerns with our housekeeping team to uphold our quality standards and prevent such matters from affecting future guests. Thank you for informing us about these issues, as we are fu... read more
朝、チェックインして荷物をフロントで預け、ディズニーランドへ。 23時にカードキーを受取る為、フロントに行ったが不慣れな夜勤担当者に引継ぎされておらず、受取まで時間を要してしまった。
Business response:
Dear Masayuki, Thank you for your candid feedback about your recent stay with us. We are sorry for your disappointment with the delay and the service delivered. We aim to make your stay as comfortable as possible and assist you with whatever you need. Your feedback is appreciated as it helps us identify areas needing additional attention. We hope you consider this an isolated incident and return for another stay to experience the outstanding service for which we are known.Sincerely,Hotel Management
I will never stay at this hotel again or recommend to family and friends. The refrigerator in the room was making a loud noise. I went to tell the front desk and he told me to turn down the control so the nose could stop. It didn’t work and we had a hard time sleeping. There was no warm water coming out of the shower head. It was a horrible experience at the hotel.
Business response:
Dear Vanessa, Please accept our apologies for the disappointing experience with us. We apologize for the issues during your stay and the noise you experienced due to the refrigerator in your room. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you for choosing us, and we wish you safe travels and a wonderful experience.Sincerely,Hotel Management
Disappointing Went cheap for a weekend Disney trip and we paid for it. Overall run-down and dirty vibes. Had to switch rooms because AC, TV and Lights didn't work in the one they gave us. New room's door didn't close all the way unless we forced it to. Dog poop and flies constantly around the door outside. Talked with other hotel guests while there and they were upset as well. Spend a little bit more and go somewhere else.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Rest assured that we have taken the necessary steps to address your concerns. We value your patronage and look forward to serving you better on your next visit.Sincerely,Hotel Management
This place was a joke. No shampoo in the rooms. Brown water comes out of the Fossett. No coffee machines.” breakfast included.” again a joke. Breakfast was hot water and instant oatmeal packages.what a ripoff this was.
Business response:
Dear John, Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay. We do not intend to provide anything less than a satisfactory experience for our guests. We will address the issues you mentioned, including the lack of shampoo, water quality, and breakfast options, to ensure improvements are made. We appreciate your feedback and will use it to enhance our services. We hope you will give us another chance to provide you with a better experience.Sincerely,Hot... read more
Not as pictured Um. Well. Traveler beware. This hotel feels more like a hostile. Very dark and cold feeling. The room was very dirty upon arrival. Hair everywhere, in every drawer, the floor, surfaces. You are supplied with a bar of soap… that is it. BREAKFAST… they describe it as grab and go. Day one was packets of oatmeal. Not sure how you grab that and go. Day two a hand full of chocolate muffins and granola bars. They only have one ice machine in the whole hotel. I was staying alone so I didn’t feel Comfortable complaini... read more
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. Therefore, we apologize for the housekeeping oversight and the breakfast option that fell short of your expectations. Your feedback has been shared with our relevant departments for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Have a sa... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.