This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No service I will not be there again
Business response:
Dear Chiara, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Sincerely,Hotel Management
No toiletries. No dishes. The breakfast was a grab and go which was not advertised as such
Business response:
Dear Anu, Thank you for sharing your experience with us. We apologize for any miscommunication regarding our breakfast options. We will research the discrepancy on the website and make the necessary changes. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests to ensure an enjoyable stay. We have shared your comments with our team to ensure clear communication. We look forward to seeing you again. Sincerely,Hotel Management
This place is penny pinching to the max. It’s like paying to experience living in a slum. It is dark, it is dingy, and there are no amenities- not even a hair dryer in the bathroom! You must ask for a shampoo if you didn’t bring one, and you have to go to the front desk to get it. No conditioner by the way. The bed was so springy it squeaked with the slightest movement. The pillows were so tiny. There were only 3 and there were no extra pillows or blankets. The walls are bare but you can see screws where pictures once were. ... read more
Business response:
Dear Tiffany, Thank you for taking the time to post a review of your time with us. We were disappointed that our accommodations did not provide the value you hoped for, and we sincerely apologize for not meeting your expectations. We are working to remedy these issues, so your stay will be perfect next time. Once again, we are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
1. charged $11 to check in 3hrs early, but no refund for checking OUT 3 hrs early! 2. No shampoo in room, no hair dryer, no drinking glasses, no coffee maker (ALL hotel rooms offer that!) 3. cooktop unsafe—burner was broken & no utensils anyway! 4. Dog barking next room. 5. Desk staff unavailable. desk empty most of the time! 6. Continental breakfast was stale muffins (threw it away!), granola bars or instant oatmeal & coffee. No juice or fruit! 7. Internet unreliable 8. Shower never got even warm. (Interestingly the bath fa... read more
Business response:
Dear Deborah, Thank you for taking the time to share your detailed evaluation of your recent stay at our hotel. Please accept our apologies for not meeting your expectations and for the inconvenience caused by the mentioned issues. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take ... read more
There place was filthy
Business response:
Dear Jose, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We follow strict standards regarding our suites' housekeeping and upkeep, and we sincerely apologize this was not your experience. We will follow up on your concerns with the concerned teams to ensure future guests receive the exceptional experience they deserve. We hope you will allow us to host you again, as we would welcome the opportunity to show you the seamless stay you should always e... read more
Many things are broken in this property, bad service, not worth after paying so much money to stay. Never recommend this property. Bad management & service. Breakfast is cheap for all the money. Stay away from this property. No star rating for this property or service.
Business response:
Dear Vinay, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserved. Your feedback is valuable to us as we constantly strive to enhance our guest's satisfaction. Your remarks have been shared with our team to ensure such matters do not affect future guests. We hope you will allow us another opportunity to redeem your confidence in us next time you return to our area.Sincerely,Hotel Management
Boojie Ghetto Our family took our first vacation and this was our first hotel. We checked in late due to having driven to California. Turned the tv on for my toddler and the sound would not play regardless volume, not muted. The bed was horrendous, i barely got any sleep. Decor was modern and misleading but looked nice. The room was very spacious. Our shower was clogged and severely angled down almost like showering on a slope. So grateful it was only one night.
Business response:
Dear Regina, Thank you for choosing us and also for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We will share your concerns with the appropriate individuals, and we will use them as an opportunity to improve our guest experience. We hope you will give us another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Mucho muy sucio y descuidado, los pasillos apestan. Nunca te hacer el aseo. No siquiera recogen basura, y hay gente vi irndo en el hotel. Gente sin hogar. La atención pésima, el desayuno son barras y café, pero es lo de menos, el hotel apesta a mugre, sábanas y toallas man manchadas, un asco de hotel
Business response:
Dear Alicia, We apologize for the issues you experienced during your recent stay with us and for the inconvenience caused. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to reg... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.