This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was unclean to the point of disgusting. Each floor had its own unique odor and greasy feeling. Our room smelled of spoiled food and mold. The corners of the room were gray with mold growth and dust. The floors had layers of greasy dust build up near corners and edges. Everything felt and looked dirty. While the staff was friendly and helpful, we will never stay at this hotel again.
Business response:
Dear Christopher, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our team’s hospitable service, we are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen again. Thank you again... read more
Un Hotel muy sucio y descuidado El hotel está sumamente sucio no limpian la habitación además de que el hotel en general y las habitaciones están en muy malas condiciones, el servicio es muy malo, las almohadas tenían manchas y todo muy viejo; engañan mucho las fotos publicadas.
Business response:
Dear JESUS FIDEL, We are sorry that we couldn't give you a better impression of our hotel, and we apologize for any frustration this undoubtedly caused. The condition of your suite you describe is unacceptable and not representative of our quality standards. We have notified our Housekeeping team of your concerns regarding the cleanliness issues with the suite. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback with the appro... read more
Bad dirty and no customer service Bad very bad room dirty and horrible. No hot water to take a shower carpet rip up and the seats look like they were taken out of the trash a place In the room… will never go back
Business response:
Dear CARLOS, Thank you for reviewing your recent stay with us. We aim to deliver seamless and comfortable accommodation for every visitor. Moreover, we follow strict standards regarding the cleanliness and upkeep of our property. Therefore, we sincerely regret that this was not your experience. Your concerns will be shared with our housekeeping and maintenance team to ensure we provide the excellent stay our guests deserve moving forward. We hope you will reconsider and revisit us to enjoy our hotel as you should have during... read more
The front desk rep, Michael, was super friendly and funny! That was where the good points ended. Our room was dirty, furniture broken, and public areas were dirty and unkept. Room floor had stuff all over it, sticky, dog food, etc. Broken and ripped chair. Freezer had a whole in the bottom (seriously). Lobby and elevator floors had dirt and things all over it. I initially wrote it off because when we checked in there were about 6 buckets on the floor and water falling from the ceiling. I didn’t fault them for that since it w... read more
Business response:
Dear Leah, Thank you for reviewing our hotel. We continuously focus on improving our services for our guests, and we sincerely apologize for the issues you encountered. We work hard to ensure each guest suite is well maintained and cleaned before a guest arrives, and we regret that this was not your experience. Moreover, we apologize that we could not address your concerns while you were with us. We will share your concerns with our team to ensure that such problems are not repeated, and we hope you will revisit us to enjoy ... read more
Arrived with reservations & was told there was no available rooms. Left me and and my family without a stay!
Business response:
Dear Alejandra, We are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always secured. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid such inconvenience in the future. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
When we arrived at 430, so after checkin, we were given a room. When my son and I entered the room it still had not been cleaned. Dirty linens on the floor, nothing done. We were then ‘upgraded’ to a room with two beds (my son sleeps with my so I got the larger one bedroom for a reason), the beds were way to small in the new room but there were not any other clean or available rooms. When we got to our new room, the bathroom smelled of urine, the bathroom and kitchen areas clearly had not been cleaned well. I had to got the ... read more
Business response:
Dear Joyce, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Checkin was with a friendly customer service rep. Lobby and all facilities are run down. Cabinets are peeling, lighting is poor. Location is good and staff was good, but this place needs an overhaul. Strongly considered looking for a different place, but it was only for one night.
Business response:
Dear Chantel, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.