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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We liked that we were close to Disneyland which is why we booked here. When we got to our room, the room smelled bad. The countertops were all cracked and didn’t feel safe. When I went to get a towel the whole towel rack fell off the wall. No toiletries were provided. No cleaning or offer to provide clean towels unless you bring the dirty ones down to the front desk. There was a small kitchenette but no pots pans plates or utensils were provided so the kitchenette was useless. We had asked for a set to use but never received... read more
Business response:
Dear Ngoc Quynh, Thank you for choosing us. We are glad our location was perfect for your needs. However, it is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Para mi fue una experiencia decepcionante, no hay personal de limpieza, el trato es muy regular, nadie te hace la limpieza en el cuarto, me vendieron una estadía con desayuno y no hay ni café , muy mal, no me volvería a quedar nunca, y algunos del personal groseros y como si creyeran que te están regalando las cosas , muy mal 👎
Business response:
Dear Elizabeth, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Please consider giving us a second chance in the future.Sincerely,Hotel Management
Joe A. Hotel was old, windows didn't work, and breakfast was coffee and granola bar.
Business response:
Dear Joe, Thank you for staying with us. Please accept our apologies for not meeting your expectations. We will note your feedback as we plan any changes to our hotel's breakfast offerings and future modernization plans. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely,Hotel Management
Horrible Check In I regret to say that I will never stay here again. I called and asked if I could check in early. I understood thst there is an early check in fee. I was told it was $12. When I arrived they changed the price to $23. After I checked in and paid the $23 I was told I could’ve waited an hour and it would’ve been free. The check in process was horrible. I was also referred to as “big fella”, which is offensive and not okay. The room was old and dated. I booked a room with two queens and confirmed with the front ... read more
Business response:
Dear Guest, we apologize for the behavior of our associate at the front desk for not being courteous and welcoming toward our guests. Such an instance is not the impression we want our guests to think of us. Furthermore, we are sorry for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providi... read more
Do NOT stay here. Our locked car was stolen from the parking lot right below our room. Hotel said they had no cameras on that side of the building, but we were in a corner lot. That means that two sides of the building where you park is completely unmonitored. We had other issues as well. Cleanliness: My husband found granola in our sheets our first night. The front desk only supplied two top sheets. There was food and trash on the floor. We wiped the floor to clean up a spill, and the rag was black. I had to wipe out the dr... read more
Business response:
Dear Julie, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Stay away If I knew that the hotel was going to smell bad and room was going to be gross I would have never stayed there. Only reason why I did was because all the other hotels were fully booked or way too expansive by then. The bed was hard. The shower was nasty. Dog hairs all over the place. I really wanted a refund. Terrible hotel.
Never again It was very good service but the room was supposed to be no smoking and the room smelled so bad of smoke also there was scratches on all furniture and it was all falling apart the restroom door didnt even close cause it was broken the blakets had burns on it of someone smoking .so nasty and never staying here again
Business response:
Dear Rose, thank you for choosing us. We are disappointed with your feedback and hope you will accept our apologies for the issues you encountered during your visit. We understand how frustrating the problems with your guest suite were and that there were burns on the bedding and rooms filled with the smell of smoke. We would have been happy to correct the problem before your departure, and we hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of you... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.