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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was upgraded to a room, that had blood smeared,on the wall, writing on the pictures, and leak underneath the sink. Will never stay again.
Business response:
Dear Natalie, thank you for staying with us. It isn't charming to read that we did not meet your expectations and that the room conditions you mentioned were not up to our standards. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Your feedback is valuable to us, and we will take appropriate steps to ensure future guests do not encounter the same issues.SincerelyHotel Management
I feel so bad writing this because I never complain about anything in the service industry. But I woke up the morning after my first night with cockroaches crawling out of the fridge. And I can’t ignore that. There were other smaller issues of cleanliness as well such as pubic hairs on the toilet and hair bands on the floor. But the staff was exceptionally friendly and kind, so that was the bright spot.
Business response:
Dear Sierra, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Extended Stay America - Anaheim I reported there was bubbles on the ceiling of the shower on the first day; NO repairs were done. The shower enclosure was old and in poor condition. Also, guests should be warned that the facility, ESPECIALLY in the Anaheim Resort area, that the facility is also used to house homeless individuals. I will NEVER stay at an Extend Stay America again
Business response:
Dear Robin, we are sorry for the maintenance issues not being up to par and that we did not meet your expectations. Thank you for bringing this to our attention, and we have instructed our team to address the problems you mentioned on a priority basis. Your review highlights where we need to refocus our efforts, and we assure you we will. Please consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Horrible experience
Business response:
Dear Vijaya, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Staff would have improve addressing issues - they are not caring- not worth to stay
Business response:
Dear Vijaya, please accept our sincere apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management
First room was was dirty and they put me in another room this one had a sticky floor and smelled bad of cigarette smoke it was late I was tired stayed one night out of two that were booked front desk lady was nice and overwhelmed her boss the manager was offensive do you self a favor and find another hotel
Business response:
Dear Joe, thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We are also sorry for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you!Sincerely,Hotel Manag... read more
No sleep The refrigerator or freezer was so loud you couldn’t concentrate and it was loud at night no sleep they replaced it the day we left. The front desk people were nice saving grace but the noise late at night by that refrigerator was horrible horrible
Business response:
Dear Karyn, thank you for your review of our hotel. We apologize for the issues you encountered during your stay with the noise of the refrigerator. We will convey these concerns to the proper individuals and thank you for sharing this with us. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to the city.Sincerely,Hotel Management
DO NOT STAY HERE!!! 9/7/22!!! DO NOT STAY HERE!!!!!! We are a family of 3. Upon arrival, someone on the phone in the lobby said, “No man, I live here. Just pull up and then leave”. The hallways smell like cigarettes and weed. The room, the floor is very sticky and has a musky smell. I go to put our groceries in the fridge and random breakfast items in the “kitchen.” I realize there are NO POTS, PANS, PLATES, CUPS, UTENSILS… ABSOLUTELY NOTHING!! The cabinets were completely empty! I booked this hotel so we could cook and prep... read more
Business response:
Dear Trisha, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. ... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.