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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hope for better The location is close to Disneyland. I would say that the lobby and the elevator and the whole entrance need to be cleaned and taken care of. The whole place smells bad. The room smells also bad and it was old. Towels and sheets are old.
Business response:
Dear Guest, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are happy that our location was convenient for you. We invite y... read more
Broke down palace? Hotel room was a little run down. Chipped paint throughout the room and on appliances. Front desk employee was in the back. I stood there for about 10 minutes before she came out to check and then reprimanded me by saying “you could have rang the bell”… the same bell that was hidden on the counter. You wouldn’t have known it was bell button. It was an experience for sure. But not one I would repeat.
Business response:
Dear Guest, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong and to ensure it is not repeated. Also, we regret our hotel rooms did not meet your expectations; we will address this with our team. We hope to have another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
My prepayed room not available, thay gave it away
Business response:
Dear KURT, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again. Sincerely, Hotel Management
Room availability issues We arrived at the hotel to find that the room we booked for 4 thru Hotels.com was not available. They put us in 2 separate rooms which was a hassle. Also they did not have any complementary items as advertised, so we had to go out and purchase them
Es.un hotel que huele a humedad, los cuartos son viejos, la regadera con problemas serios de.drenaje, el cuarto da la sensacion de no higienico...el desayuno como tal no existe...es un mueble con una cafetera y avena y pan dulce...no lo recomiendo...la unica ventaja...buen estacionamiento....el personal es muy amable y la cercania caminando con Disneyland....
Business response:
Dear Luis, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.