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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My booking was not honored and the hotel staff behavior was rude.
Business response:
Rajesh, thank you for your candid evaluation. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. This inconvenience in no way excuses the way our associates handled your request. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. We are terribly sorry for this incident and hope you will choose to book a room with us in... read more
I would not recommend this property…staff was courteous… however their 10 point cleanliness is false… had to strip the bed…We found hair in the bed, the sheets, and Under The mattress pad… the room had a musty smell. We opened the windows and tried to use an air freshener, but it did not work…the bathroom tub paint was peeling.. there were holes where a towel holder used to be…their idea of writing a good review is giving the customer a Disney pin… hotels around the area are about the same cost but with better conditions… we... read more
Business response:
Katherine, we sincerely apologize for the problems you encountered in your room while you were here. Providing a clean, fresh and functional room is most important for us, but we are sorry for the difficulties you encountered. We have shared your concerns with the appropriate teams to take corrective measures. On a positive note, we are glad you liked our cordial associates. We hope you will consider choosing us again, so we can restore your trust. Sincerely, Hotel Management
The staff was really nice but the building itself smells weird as soon as we walked in it had a weird smell, the restroom sink didn’t really work, the bathtub was pealed, the room itself just felt dirty I didn’t even want to be in there we tried to leave to not be in there, I wouldn’t stay there especially if you have kids.
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
I had stayed at this location on my last Disney trip so I decided to go back. I regret my decision. This place has gone down. The hallways smells like old dirty socks, my room was super dirty. The fridge was extremely dirty. The floors were dirty, when I stepped out the shower I could feel all the dirt on my feet. The bathroom curtain was stained. When we got to the room the window was propped opened with a box because it was broken and didn’t stay open. When checking in the woman helping me stopped helping me and took a pho... read more
Business response:
Thank you for staying with us again. We are truly sorry for the maintenance and housekeeping issues you had while here, and we did not meet your expectations. We appreciate you bringing these concerns to our attention, and we want to let you know we will address them appropriately. Your review highlights where we need to refocus our efforts, and we assure you we will. We appreciate your feedback, and we do hope you will return so we can show you the service you deserve. Sincerely, Hotel Management
This property is in need of extensive repair. The water in the toilet will not flush. The floor was sticky. The furniture was full of dust. The sink would not drain. Also, the room had terrible smell. Then we get to the free breakfast. Be ready for only soggy oatmeal , when you’re probably waking up for some eggs bacon and pancakes.
Business response:
Jose, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
Dirty rooms, the whole hotel was smelly, dirty sheets i had them changed, the TV didn't work, hotel was oversold so they put me in a smaller room
Business response:
Lauren, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.