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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Door handle fell off the bathroom door. Bed bugs. A bit skeevy.
Business response:
Jerome, thank you for being our guest. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
They cancelled my reservation with no prior confirmation, or previous communication.
Business response:
Juan, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Really think about I have stayed at other extended stays and they have always had towels and other stuff available but this one on anaheim never had them and we stayed fir 8days had to wash my own
Business response:
Rosemary, thank you for taking the time to review your stay with us. We regret the experience you had with us and apologize for the inconvenience you experienced due to the lack of towels. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will reconsider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Worst place ever. Worst experience ever. After being confirmed, paid in full and late check in guaranteed by Caesar and Hotels.com; we arrived at 1am after a 500 mile car trip to be told by Anthony that our room was sold to someone else. No help. Didn't even try to help us. Told us nothing he could do. Nothing like trying to find a room near Disneyland at 1am on a holiday weekend. It's been 4days and I'm still livid and waiting for my full refund.
Business response:
Thank you for posting your concerns online. We are sorry to read that we were unable to accommodate you this time. We regret any frustrations or inconvenience you experienced. We appreciate you bringing this to our attention, and we will review this matter. Unfortunately, financial inquiries on reservations made through a third-party booking site must be made through them, and we suggest you get in touch with them directly. If you may have any queries, then please feel free to reach us out. We highly appreciate your patience... read more
I’ve been here twice! The second time was a mistake! Check in time is at 3pm when we went to check in they told us they had no rooms ready and took down our name and number and told us they were gonna call us when one was ready. We didn’t receive a call till 5:30pm at this point I was mad cause we were tired, hungry, and had plans to go out in the night time celebrating Valentine’s Day early. Once we were able to check in I told the guy in the front if he was gonna give us a inconvenience fee discount due to us waiting 2 1/2... read more
Business response:
Lorena, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered at the time of check-in and for the cleanliness issues in your room. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and have immediately shared it with the respective team heads to make necessary changes in our procedures so that this does not happen again. We hope you will stay with us again for a... read more
Smoking Was placed in handicap room because front desk said hotel was over booked. Our room itself was decent. However, it smelt really really bad like cigarettes. On the door it stated it was a handicap room & no smoking but this room smelt so bad.
Business response:
Thank you for the specific feedback about your stay. We are sorry for the inconvenience you experienced due to the concerns you had with your guest room. We are a non-smoking hotel, but we do have violators of this rule on a rare occasion. We appreciate you bringing this to our attention so we can address it right away. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disgusting and overwhelmingly disappointing It was a gross run down hotel There was pee and toilet paper in the toilet upon arrival Druggies and homeless people near the entrance and some made rude disgusting sexual comments about my young daughter I did not feel safe Basic stuff, thin bedding Smelly room Loud neighbors It was absolutely awful
Business response:
Jennifer, thank you for posting a review of your recent stay. Our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn of your encounter with an individual near our property. Unfortunately, the public area and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We will also share your comments with our ho... read more
At time of check-in staff was rude and not friendly at all. She was angry for some reason, but at check out a friendly worker checked me out.
Business response:
Silvia, thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize if any of our associates did not show this to you during check-in. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you des... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.